Account Manager

Client Account Manager (I.T. Sector) Camberley in Surrey

£32-45k + pension and excellent benefits

We are seeking a Client Account Manager to join an IT Support, Services and Solutions business providing technology solutions from the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. We have a strong company culture enjoyed by 500 staff and ranked in the top 50 Best Companies to work for in the UK awards 2023. Supporting the needs of 2500 customers, we consult with customers to design solutions that complement their in-house IT structures.

Overview:

You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients, understanding their needs and developing an ongoing strategy with them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget. Whilst this is not specifically a technical role, previous sales and account management in the technology sector is essential.

Main responsibilities will include:

Managing a portfolio of clients and creating a trusted relationship with them

Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers

Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business

Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects

Working with the Technical teams to spec out and quote project work

Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects

Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams

Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports

Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients

Helping clients understand new technology solutions and how to protect them

Preparing for, organising, and undertaking Discovery Audits for new/potential clients

Organising and chairing New Client On-Boarding Planning and Review meetings

Key experience and personality attributes:

Background in IT/technology sector

Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities

Well presented, genuine, open, and trustworthy

Highly organised and proactive capable of managing your own workload and priorities

Positive, confident, with an outgoing personality and a can do attitude

Driving license

Salary/Package:

£32-45k (plus commissions if applicable) per annum, pension and annual leave of 25 days + bank and statutory dates at the completion of probation: Subsidised Health and subsidised dental care; Employee Assistance programme; Life assurance (3 x salary); Sodexo Discount Platform; Breakfast and refreshments on working days; One day off for birthday; half price internet connectivity; Ride2Work scheme; Volunteer day scheme. Working hours 9am to 5.30pm, Monday to Friday. Some hybrid home and office working available, some flexible working required to cover client site visits, networking events, onsite projects and travel.

Applications in writing, please provide a current CV.