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Job Title: Key Account Manager Location: Field-based (Some national travel) and Stourport office based £37K + quarterly bonus (£7500) + car/allowance (circa 50K package) Job Purpose: Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required. Main Tasks & Responsibilities: Strategic Planning: - Develop and execute a business plan aligned with organisational goals.
Contract Management: - Renegotiate lapsed contracts and establish new agreements.
Strategic Development: - Implement strategies with the After Sales Manager for new services and products.
Account Reviews and Projects: - Conduct strategic reviews for growth and profitability.
- Manage project delivery within agreed timelines.
Communication and Negotiation: - Utilise effective presentation, negotiation, and influence skills.
- Address client concerns and manage escalated calls.
Compliance and Database Management: - Assist with compliance activities, such as supplier waste audits.
- Oversee key accounts to optimise contract revenue.
Reporting and Targets: - Provide regular reports to the manager on sales activities and key client advancements.
- Achieve individual quarterly sales targets.
Client Satisfaction and Collaboration: - Understand clients needs and propose solutions aligned with their goals.
- Monitor service delivery to ensure consistency with contractual obligations.
Core Values: - Demonstrate workplace values: Intelligence, Integrity, Dependability, Unity, Enjoyment.
- Apply organisational values in day-to-day responsibilities.
Skills & Key Requirements: - Maintain a positive and proactive approach.
- Ability to establish, develop, and sustain business relationships.
- Uphold a high level of professionalism, discretion, and confidentiality.
- Proven success in achieving set objectives, including margin attainment and cost minimisation.
- Strong communication skills, including relationship building, influencing, and negotiation.
- Self-motivated with the ability to work collaboratively within a team.
- Exceptional attention to detail and organisational skills.
- Commercially minded with a keen eye for detail.
- Ability to work with urgency and efficiency.
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