| Description: |
inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses. Position Overview - Demonstrating inspHire products aimed at the SME space i.e. OnRent / inspHire Office.
- As Business Development Manager, you will liaise with internal and external stakeholders to win new business within inspHire and also have customers migrate to OnRent from Office Edition
Duties & Responsibilities Traditional BDM Responsibilities - Deliver agreed annual sales target for Rental New Business
- Manage and co-ordinate all commercial aspects of new business daily, with a focus of driving sales into SME profile prospective accounts.
- Report and forecast at the sales meeting and via the CRM system the activity and opportunities that exist within your portfolio.
- Qualify your prospects, deliver tailored software demonstrations and expertly review their current state and future desired state and demonstrate the value our solutions will deliver in between.
- Identify Office Edition customers prime for migration to OnRent
- Provide detailed solutions meetings with any level of customers, from staff on the shop floor right up to c-level execs.
- Provide statement of works handovers to the professional services team ensuring your solutions and the customers needs are handed over accurately and precisely.
- You will be in control of all commercial aspects of the solution with the full support of the inspHire business Attend industry shows to showcase our products to prospective customers
OnRent BDM Responsibilities - Liaise internally and externally to manage specific prospects and influence solutions.
- Reach out to new trial sign ups of OnRent within the set team KPI.
- Nurture prospective customers throughout their 30-day trial. This includes working through an onboarding plan to ensure the customer has their data imported and are trained in how to use the system.
- Ask the correct qualifying questions to prospective customers to ensure we are pairing their business with the correct software product in our portfolio.
- Maintain our business database by inputting new leads, trial sign ups and customers as they come in.
- Re-engage previous trialists and generate new business leads using telephone calls and other tools such as LinkedIn.
- Provide aftersales care and proactive customer management, to ensure all customers are using the system and remaining on board.
- Ensure customer retention is in line with business targets.
- Contact lost customers to understand their reasons for leaving, to pass on user feedback to our Product Management and Development teams to help us continuously improve our products and processes.
- Occasionally provide online demonstrations/onboarding sessions at 7am to prospective customers in Australia.
- Take part in ad-hoc projects/responsibilities as required by the Online Sales Manager.
- Keep up to date with all products in the rental division
Skills knowledge & Experience Essential - Strong commercial awareness in all areas
- Demonstrable experience of working in a software solution sales environment
- Excellent technical understanding from an application and technology perspective
- Demonstrable success in a similar role
- Excellent communication skills
- Ability to build effective relationships at all levels
- Proactive in approach
- Self-motivated
- Ability to hunt own leads
- Ability to deliver presentations tailored to audience needs
- Ability to work under pressure in a fast-paced environment
- Always display a "customer first" attitude
- Ability to troubleshoot and answer technical questions
- Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism
- Consistently produce high quality and detailed work
Desirable - Knowledge of ERP or business IT systems
- Appreciation for all products and services in the inspHire offering
Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.  |
