Sales Administrator

Posted: 13/05/22
Recruiter:Fridge Spares Wholesale
Industry: Business Services
Salary:Competitive Competitive salary plus excellent employee benefits
Location:Swalwell, Durham

FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. Having celebrated our 50 year anniversary in 2015, we have 27 sites throughout the UK and Ireland and are continuing to grow. We are now looking to recruit a Sales Administrator ideally based at our Sales Support Office in Newcastle.

In addition to working in our friendly, hardworking and established team, we offer:

Attractive competitive salary Up to 33 days holiday including Bank Holidays (with service)

Employee Rewards with the ability to gain 'quirky perks' eg late starts, early finish, long lunch, coffee and /or lunch on us.

Employee Assistance Programme - includes fitness classes, podcasts, advice toolkits and confidential counselling service. Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out etc.

Cycle to Work Scheme

Career opportunities are available throughout the business - across our 27 branches within the UK and Ireland.

Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses

Auto Enrolment Pension Scheme

Life Assurance

The successful candidate will assist and support the sales and management teams in their daily administrative tasks to enable the team to grow the equipment sales within FSW and meet its targets. Liaising with all members of the team, customers and suppliers, you will deal with documentation from the point of sale through to building excellent customer relationships with suppliers and customers by telephone, email and media channels such as Microsoft Teams.

The main duties and responsibilities of the role will include:

  • Processing and organising deliveries for sales orders
  • Raising purchase orders with suppliers and ensuring they match the supplier invoices.
  • Organising return of equipment back to suppliers
  • Producing proof of deliveries for customers
  • Dealing with invoice queries
  • Dealing with telephone calls from customers, branches, suppliers and the companies sales team
  • Identifying and quoting spare parts
  • Raising quotes for air conditioning equipment
  • General administrative duties, including filing of sales and purchase orders Processing Warranty claims


  • Refrigeration or air-conditioning experience would be advantageous
  • Experience of working in sales and purchasing departments Good organisational skills with the ability to prioritise work to meet service needs
  • To be IT literate Microsoft packages (Word, Excel, Outlook, Teams)
  • Ability to develop and manage excellent customer relationships (with internal and external customers).

We are an equal opportunities employer.

Recruiting now