Sales Account Manager

Are you the kind of account manager who sees a quiet client and instinctively picks up the phone?

Do you find servicing a slightly boring word because for you, every account is a growth opportunity waiting to happen?

If yes, read on. I m working exclusively with a brilliantly distinctive Norfolk-based premium branded business who are hiring a Sales Account Manager. They are proudly independent, proudly premium, and their brand sits across luxury retail, high-end hospitality and the kind of specialist channels where buyers care deeply about quality, provenance and story. Sustainability is in their DNA ethical sourcing, fully traceable supply chain, compostable packaging long before any of it became fashionable.

They re hiring someone who fits the brand: hungry, dynamic, personable, and the kind of person clients actually look forward to hearing from.

This is an account management role with proper commercial bite. You ll own a portfolio of premium customers, build genuine relationships with them, and be accountable for growing their accounts through range extension, NPD launches, brand activation and seizing every opportunity that comes up in conversation.

It is absolutely not a softly-softly, order-taking role. This client wants someone with their ear permanently to the ground spotting white space within existing accounts, identifying new business opportunities through their network, and bringing fresh ideas back to the team. If you re an account manager who occasionally wishes you had a bit more hunter in your role, this is for you.

• Owning a portfolio of premium accounts managing day-to-day, building joint business plans, and driving sales, profit, distribution and NPD launches against agreed targets.
• Building genuine, long-term relationships with key buyers across luxury retail and high-end hospitality.
• Spotting growth opportunities within accounts and going after them range extensions, new lines, activations, gifting opportunities, seasonal pushes.
• Keeping an ear to the ground for new business through your accounts, competitor activity and market trends.
• Building accurate forecasts, managing pricing and margin carefully, and making sure operations have the foresight to plan production.
• Working cross-functionally with marketing, NPD and operations to build compelling customer-facing presentations and joint plans.
• Representing the brand at trade shows and customer events to the highest standard.

• Proven account management experience within a premium branded environment food, drink, lifestyle or other quality-led consumer goods would be great.
• A genuinely hungry, growth-oriented mindset you don t just maintain accounts, you grow them.
• Strong commercial acumen comfortable with margin, P&L, forecasting and pricing decisions.
• Confident, personable and credible at every level, from buyer to category director.
• Sharp on detail forecasts that hold up, presentations that land, follow-through that builds trust.
• A degree (or equivalent) in Business, Marketing or a related field is ideal, plus excellent IT and CRM skills.
• Experience selling into luxury retail, premium department stores, high-end hospitality (hotels, fine dining, spas), farm shops, fine food halls or specialist independents.
• Experience of co-branded products, NPD launches or activation campaigns.
• Sage 200 or Microsoft Business Central.

Based at their Norwich site, full-time, with the travel you d expect of a national account-management role.