Nicholls and Clarke are currently looking for a Aftersales Web Assistant to join their successful web sales team, based in Chadwell Heath.
Founded in 1875 Nicholls and Clarke Group are a manufacturer, distributor and retailer of building materials throughout the UK. We have a committed team of over 450 people supplying building materials to the trade and retail markets.
The Aftersales Web Assistant will be a proficient telesales/customer service representative and a good communicator with the drive to achieving excellent service standards.
Key Responsibilities will include:
Processing orders received from our website, eBay and anyother platforms used
Managing incoming call and emails from Customers and assisting them with requests
Proactive approach to managing customers, but NO COLD CALLING
Trouble shooting, with the capability to resolve problems
Assisting with website reviews and updates
Updating platforms such as, eBay, competitor analysis and gathering market data
Completing spreadsheets with product data
Preparing images ready for upload to websites
Monitor and manage communications on Social Media platforms
Assist the web and online sales function as future plans are developed
Key Requirements & Skills:
Must have basic knowledge of MS Excel
Knowledge of pivot tables advantageous, but not essential
Good communication skills
The ability to manage customers in all situations
Good attention to detail
Basic/ working knowledge of Kerridge (KCS) K8, Microsoft Outlook & Office applications, eBay and Amazon selling (or other platforms), Adobe Photoshop/PhotoSuite, not essential but would be advantageous
Experience in HTML Coding, advantageous
Ideally come from a Customer Service background
In return, the successful applicant will receive:
Competitive salary
23 days Holiday + Bank Holidays
Excellent training and development prospects
Staff discount on all products
A friendly working environment
Perk box rewards and discount scheme
It's our people who make up the company we are today.
Join Our Team and become a part of the Nicholls & Clarke Family.
