Junior Account Manager

Salary: 37,000 OTE

Hybrid Working - Reading

My client is looking for a motivated Junior Account Manager to join their growing commercial team. In this role, you will support and develop a portfolio of customers from onboarding through to annual renewal. You'll build long-term, trust-based relationships, uncover new business opportunities, and ensure every customer enjoys a positive and effective experience.

You will collaborate with global, cross-functional internal teams-including Sales, Professional Services, Content, and Technology-to continually enhance the customer journey. At renewal stage, you'll support the negotiation of updated terms and pricing using established internal processes. You should be customer-focused, proactive, and confident in identifying ways to enhance our services and exceed customer expectations.

• Manage an assigned customer portfolio, ensuring high satisfaction and successful delivery of learning solutions.

• Act as the main day-to-day point of contact, building strong and positive customer relationships.

• Identify growth opportunities and help drive usage and engagement.

• Coordinate multiple ongoing projects, working with both internal and external stakeholders.

• Represent the very best of my client in all interactions.

Technical Skills

• Minimum 2 years' experience in Account Management, Customer Success or Sales, with a track record of customer retention and growth.

• Strong ambition to build a commercial career within a rapidly expanding, private-equity-backed organisation.

• Eagerness to develop skills in customer growth, sales, negotiation, and contracting.

• Excellent communication and presentation skills, with the ability to build rapport quickly.

• Self-motivated and able to work effectively without supervision.

• Proficient in CRM systems and MS Excel, Word, PowerPoint, and LinkedIn.

Soft Skills

• Strong organisational and time management skills, ensuring deadlines are met without compromising quality.

• A collaborative team player who contributes positively to shared goals.

• High level of ownership, accountability, and commitment to delivering results.

If you're suitable for the position, please apply!