Construction, Construction, Health / Medical, IT, Manufacturing, Security, Business Services
Salary:
£35,000 - £40,000 Annual Plus Commission up to £30K
Location:
UK
Description:
Our client is requiring an Account Manager - SaaS to join their team.
This is a fully remote role, salary £35K-£40K plus Commission: up to 30k per annum
Responsibilities: (This list is not exhaustive and may be expanded according to need)
Customer Relationship Management
Act as the main point of contact for existing customers.
Build strong relationships to understand customer needs, challenges, and goals.
Conduct regular check-ins to ensure satisfaction and proactively address concerns.
Renewal & Retention
Drive subscription renewals by ensuring customers see value in the clients portfolio portfolio and services
Monitor contract expirations and proactively engage customers for renewals.
Identify risks of churn and take action to mitigate them.
Partnering with Client Engagement Team as appropriate to assist with successful completion of renewal
Expansion & Upselling
Identify opportunities for upselling and cross-selling of our clients portfolio and services.
Work closely with the Client Engagement Team to drive expansions in software licenses, services, or upgrades.
Educate customers on new portfolio products and Services.
Adoption & Training Support
Ensure customers are utilizing Autodesk software and other solutions effectively.
Organize training sessions, webinars, and workshops to enhance user adoption.
Provide guidance on best practices and workflow optimization.
Customer Advocacy & Feedback
Encourage satisfied customers to provide testimonials, case studies, or referrals.
Together with the customer, define a success plan with clear goals and follow-up actions. Incoordination with other internal teams (Sales and Services organization), adjust this plan if needed.
Monitor client satisfaction and success metrics. Take proactive measures to address any issues or concerns; Transfer customer feedback to internal teams and contribute to enhance product and service offerings, customer experience, and overall satisfaction.
Share insights with internal teams to refine offerings based on customer needs.
Data & Reporting
Track customer usage, health scores, and engagement metrics.
Use NetSuite to log interactions and forecast renewals.
Analyze trends and present insights to improve customer experience.
Put into practice the guidelines, process and tools provided by the Sales Enablement Director
Skills:
Deep understanding of the industries Autodesk serves: AEC: Building design, construction management, and infrastructure. Manufacturing: Product development, prototyping, and production workflows
Knowledge of industry-specific workflows and how Autodesk solutions address challenges.
Proven track record in sales positions facing strategic customers, with a focus on business development and ideally within the software industry.
Deep understanding of the market dynamics and trends.
Ability to translate technical features into business benefits tailored to customer needs.
Good knowledge of the value proposition of products and services offered to clients.
Ability to think strategically, identifying local market opportunities and designing sales plans, including setting goals and aligning resources accordingly.
Excellent relationship-building skills; at ease to establish trust and credibility with key stakeholders, customers and prospects
Ability to work independently and as part of a team, collaborating effectively to achieve sales objectives. Self-motivated, results-driven mindset.
Results-oriented with a proven track of meeting or exceeding sales objectives
Excellent verbal and written communication skills; ability to deliver persuasive presentations.
Ability to work effectively in cross-functional teams and to cope with different cultures
Ability to thrive in a fast-paced, dynamic environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities
Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations.
Demonstrated ability to drive process improvements and implement best practices.
Analytical mindset with the ability to interpret data and make data-driven decisions.
