| Description: |
Job Title - Regional Sales Manager Location Fully remote covering stores in Bedfordshire and Buckinghamshire Salary - £65,000 per annum + car allowance Bonus - monthly bonus scheme based on score card and regional performance. Working Hours 40 Hours per week. Key Accountabilities Customer - Create a customer first culture, understanding all customers needs to continually improve the experience and to identify opportunities for growth.
- Establish strong relationships with customers, suppliers, partners to enhance performance and customer satisfaction.
- Proactively support and coach store teams to enhance the customer in-store and online experience to ensure every engagement feels effortless.
- Collaborate with cross-functional teams to share feedback and ideas to improve customer experience.
- Proactively resolve customer complaints to avoid escalation.
People - Clearly communicate the company purpose, vision, promise and values to engage and inspire Store Managers to deliver powerful communication to their teams.
- Lead, coach and support Store Managers, providing guidance to optimise performance, drive sales and maximise profit.
- Inspire teams to be accountable, bold and brilliant whilst creating a highly engaged and stable team.
- Identify individuals with talent and potential for development and growth.
- Recruit, train, and develop great people ensuring they demonstrate the right attitude, capability and behaviours.
- Inspire store managers to take a proactive approach to their own and their team s personal development, using all learning and development resources available.
- Takes responsibility for the consistency of approach to all HR/ER matters within the region ensuring timely completion and resolution of issues.
Financial - Develop, implement and own the region business plan and budget to deliver profitable growth, increase customer experience and deliver regional sales budget.
- Achieve agreed KPIs on a quarterly and annual basis to achieve company goals within the region.
- Brings external insight through commercial awareness of competitor activity.
- Monitor and evaluate performance metrics, data and other resources, adjusting strategies as necessary to ensure optimal outcomes.
- Coach Store Managers to use data to identify insight and action to enhance store performance and successes.
- Demonstrates an understanding and interest in the wider operating environment of the business outside of the retail function.
Operations - Leads for consistent in-store standards ensuring the look and feel of stores within the region inspires both customers and colleagues.
- Manages stock control effectively to prevent financial loss.
- Role model health & safety culture, setting a standard of expectation for all colleagues, customers, and visitors in stores.
- Ensure a consistent level of compliance in all health and safety, audit, and GDPR matters.
- Ensures compliance with Company policies across all regional operations.
Requirements - Experience in a managerial role within a regional or multi-site environment, with a proven track record of driving growth and operational efficiency.
- Strong commercial awareness and understanding of the market, competitors and customer engagement
- Exceptional leadership and people management skills, with a demonstrated ability to inspire and develop teams.
- An authentic leader who instils energy and passion and creates a supportive and challenging environment.
- Excellent communication and interpersonal skills with the ability to build relationships at all levels.
- Ability to identify and nurture talent through effective coaching and development.
- Self-driven and highly organised with the ability to acclimatise and adapt quickly to change.
- Flexible to work in alternative locations.
- Full valid UK driving licence.
If you are interested, please apply now or send your CV to (url removed)  |
