Internal Sales Manager
Location: Gloucester
Hours: Full time Monday to Friday
Salary: Competitive
Key Responsibilities of an Internal Sales Manager:
Lead, mentor and support the Customer Service team to drive performance and engagement
Monitor KPIs, analyse performance data and implement improvements
Identify, document and maintain departmental processes and procedures
Provide regular performance and activity reports to the Sales Director
Act as a key point of contact for customers via phone, email and WhatsApp
Ensure accurate and timely order processing
Resolve customer queries and escalate complex issues where required
Maintain high levels of customer satisfaction and identify service improvements
Develop strong product knowledge to provide accurate information and guidance
Support Area Sales Managers with quotations and order management
Maintain accurate and up-to-date CRM records
Conduct outbound calls and follow up quotations to generate new business
Oversee the distribution of sales literature and support business development activity
Key Skills of an Internal Sales Manager:
Minimum 2 years experience in a Team Leader or Supervisor role within a customer support environment
Strong communication and interpersonal skills
Excellent organisational and problem-solving abilities
Experience using CRM systems
Analytical mindset with the ability to monitor data and identify trends
Proficient in Microsoft Office, including Excel, Word and Outlook
Knowledge of customer service best practice (desirable)
Experience within a product-based environment (desirable)
Ability to multitask, work independently and take a proactive, solutions-focused approach
