Account Manager

Account Manager

Location: London Clerkenwell Hybrid 3 to 4 days studio 1 to 2 days WFH or Swansea Office based with 1 day per week in London by train

Type: Full-time, Permanent Monday to Friday

Salary: £35,000 to £45,000 plus performance bonus

The Role

We re looking for an Account Manager who thrives on building real relationships, not hiding behind email.

This is a high-energy, client-facing role where success comes from conversations, meetings, momentum and ownership.

You will take over onboarded client accounts and be responsible for growing them through proactive engagement, consultative selling, excellent service and consistent follow-up. Your mission is simple: deepen relationships, increase client spend and deliver a great experience every step of the way.

Using a consultative selling approach, you will take time to understand client objectives, advise on appropriate branded merchandise solutions and guide conversations toward the best outcome for their brand.

This role is fundamentally built on live engagement. You are expected to lead relationships through proactive phone calls, virtual meetings and face-to-face meetings. You should genuinely enjoy making phone calls and engaging clients in real conversations. Email supports the sales process - it does not replace direct client interaction.

If you prefer working mainly by email or avoiding direct client contact, this role won t be the right fit.

Key Responsibilities

• Own and develop a portfolio of client accounts

• Manage enquiries and advise appropriate branded merchandise solutions

• Spec quotes and proposals aligned to client needs working closely with our Admin support team

• Lead relationships through proactive calls, virtual and face-to-face meetings

• Maintain consistent weekly client Progressions to keep momentum high

• Secure orders and ensure accurate handover to internal teams

• Actively generate new opportunities from existing clients

• Work closely with Marketing and Business Development to grow accounts

How Success Is Measured

Success in this role combines urgency in execution with a consistently excellent client experience.

A core KPI is achieving a minimum number of weekly client interactions, known internally as Progressions. These are meaningful client touchpoints via phone, virtual or face-to-face meetings.

Progressions are tracked weekly and score boarded transparently across the team. This exists to reinforce proactive relationship building, accountability and consistent momentum with client accounts.

Performance is also measured through account growth, client spend development and quality of delivery.

What We re Looking For

• Someone who enjoys talking to clients and building relationships live

• Comfortable and confident making proactive phone calls

• Energised by direct client engagement and meetings

• Comfortable handling objections and driving actions forward

• Brings energy, urgency and ownership to their work

• Organised, proactive and commercially minded

• Maintains high standards of detail and accuracy in quotes, proposals and handovers

• Agile and confident using IT systems, CRM tools and Microsoft Office

• Happy working to clear KPIs in a visible, collaborative team environment

• Presents themselves in a smart, professional and corporate manner appropriate for client-facing meetings

You are a starter and a finisher - you create momentum and see opportunities through.

Industry knowledge in branded merchandise is a definite advantage, but not essential. Attitude, drive and willingness to learn matter most.

About Blank Group Ltd

We create inspirational brand experiences through custom branded merchandise and bespoke InspiraPacks.

We are developers of inspirational branded merchandise and pride ourselves on delivering creative, meaningful solutions that strengthen our clients brands.

We are a warm, friendly and professional team of 25 who live our three core values:

Caring How You Act

Kind, supportive, considerate. We listen. We help. We share success.

Motivated What You Do

We bring energy. We finish what we start. We take ownership and set ambitious standards.

Genuine Who You Are

Honest, dependable, transparent and open to growth.

We care deeply about client experience but we also value momentum, accountability and people who take ownership and embody these values.

Career Progression

We are a growing business and offer genuine career progression opportunities for individuals who demonstrate performance, ownership and commitment.

You ll receive structured onboarding, ongoing development and clear expectations with opportunity to grow as the business expands.

What We Offer

• Smart, modern offices in Swansea with easy, free parking

• Hot breakfast every Friday

• Work pension scheme

• Attractive salary based on experience

• Performance bonus

• A supportive, collaborative team environment

Apply

If you enjoy making phone calls, building strong client relationships and driving opportunities forward with pace while working as part of a caring, motivated and genuine team then we d love to hear from you.

We value momentum and high standards, but we also value people who support one another and take pride in doing things properly.

If that sounds like you, apply today.

REF-(Apply online only)