Job Type: Full-time, Hybrid (Monday and Friday from home)
Working Hours: 35 hours per week, 9am-5pm
My client are seeking an Account Handler to join their team, providing exceptional support and building strong relationships with a designated client portfolio. This role is ideal for individuals who thrive in customer service or sales environments and are keen on developing lasting relationships with clients.
Day-to-day of the role:
Act as the first point of contact for a designated client portfolio, addressing queries and providing support as needed.
Build and maintain strong relationships with clients through regular communication via phone and email.
Ensure clients receive the best possible experience by bringing your best self to work every day.
Use your initiative and demonstrate your entrepreneurial spirit to proactively address client needs.
Collaborate effectively with your team, maintaining a positive and engaging outlook.
Adapt to changes and challenges in a dynamic work environment, ensuring continuous resilience.
Required Skills & Qualifications:
Some experience in the SMEs and Commercial Combined Insurance Industry is essential.
Proven ability in customer service, with confidence in handling client communications both over the phone and via email.
Strong interpersonal skills with the ability to engage effectively with clients and team members.
Demonstrated honesty and integrity, crucial in a financially regulated organisation.
A proactive and entrepreneurial approach to handling client needs.
Resilience and adaptability to thrive in a dynamic and ever-changing environment.
Benefits:
Holiday entitlement of 26 days plus bank holidays.
Opportunities for career progression across the entire organisation.
Pension scheme.
24-hour support for physical and mental wellbeing.
1 day paid volunteering day to contribute to communities.
