CRM Account Manager

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: song

OUR TEAM

TMW, part of Accenture Song is a leading integrated creative and communications agency, based across London and Bristol. Proudly wired differently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel.

We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody.

THE OPPORTUNITY

We're looking for an enthusiastic, conscientious and experienced Account Manager with great people skills, looking to join a friendly, fun and dynamic agency. You'll be passionate about client services and delivering a high standard of work and itching with curiosity about how client businesses (and agencies) grow.

As an Account Manager you will be key to the successful, profitable, and efficient delivery of our creative output for our clients. You will work to support the Account Director in the day-to-day running of the account and delivery for clients. You will also be responsible for owning and leading your own projects within the account.

You will be part of a fantastic team, who work together to ensure a joined-up approach and alignment across our remit, which covers brand strategy, CRM, organic social and Community Management.

THE DAY TO DAY

• You will be the go-to contact for all client CRM deliverables, working closely with the Account Director to lead day-to-day client communication and meetings, taking briefs from the client, organising internal kick-offs, and managing our creative and data teams to deliver on time and on budget.

• Work closely with the Account Director to scope and manage ad-hoc campaign briefs, ensuring these run smoothly alongside the delivery of BAU CRM and other work that is going on across the account.