Freight Account Manager

Freight Account Manager - Air & SeaRochester, KentSalary: Up to £45,000 DOEMonday to Friday, 9am - 5pm

We are currently recruiting on behalf of a well-established freight forwarding company based in Rochester who are looking to add an experienced Freight Account Manager to their team. This is an excellent opportunity for someone with a strong background in air and sea freight who enjoys building long-term client relationships while managing the day-to-day coordination of international shipments.

The successful candidate will act as the main point of contact for key customers, ensuring shipments move efficiently while delivering a high level of service. This role would suit someone who has experience within freight forwarding operations or account management and is confident managing multiple shipments and client accounts.

Key Responsibilities

• Managing and developing relationships with existing freight forwarding clients
• Acting as the main point of contact for customer enquiries relating to air and sea freight shipments
• Coordinating shipments from booking through to final delivery
• Liaising with airlines, shipping lines, overseas agents and internal teams
• Providing freight quotations and pricing to customers
• Monitoring shipments and proactively updating clients on progress
• Ensuring all shipping documentation is completed accurately and in line with regulations
• Identifying opportunities to grow and develop existing client accounts

Candidate Requirements

• Previous experience working within a freight forwarding environment
• Strong knowledge of both air freight and sea freight operations
• Excellent communication and customer service skills
• Strong organisational skills and the ability to manage multiple shipments and accounts
• Good working knowledge of freight systems and Microsoft Office
• Full UK driving licence and access to a vehicle is essential

Benefits

• 20 days annual leave plus bank holidays
• Pension scheme
• Private medical healthcare package
• Monday to Friday working hours (9am - 5pm)

This is a great opportunity to join a stable and growing freight forwarding business that values long-term client relationships and high service standards.

If you are interested in discussing this opportunity further, please apply with your CV for immediate consideration.

This role is being handled by Sam Hasler, Transport, Logistics & Distribution Specialist at Pearson Whiffin Recruitment

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