Internal Account Manager

Internal Account Manager

Location: Rogerstone, Newport
Contract Type: Full-time Permanent
Hours: Monday Friday, 37.5 hours per week

Are you a commercially minded professional with experience in manufacturing and a passion for building strong customer relationships? We are seeking an Internal Account Manager to take ownership of key customer accounts, ensuring exceptional service delivery while driving sustainable growth and profitability.

This role offers the opportunity to work at the heart of a dynamic, high-performance environment, collaborating with cross-functional teams to deliver outstanding results.

The Role

As the Internal Account Manager, you will act as the primary point of contact for your assigned customers, managing both operational and financial performance. You will be responsible for driving customer satisfaction, maintaining strong commercial performance, and identifying opportunities for business growth.

Working closely with senior leadership, you will play a key role in aligning customer needs with business objectives, ensuring efficient delivery and long-term partnership success.

Key Responsibilities

Customer & Growth Management

• Lead a cross-functional, customer-focused team (8 12 people) to deliver excellent service
• Build and maintain strong, long-term customer relationships
• Identify and develop new business opportunities within existing accounts
• Use CRM and ERP systems to manage customer data and performance

Financial & Commercial Performance

• Support the delivery of strong margins and overall profitability
• Maintain accurate system data to support business operations
• Provide timely and accurate forecasts for revenue, order intake, and order book

Working Capital & Risk Management

• Ensure timely collection of accounts receivable
• Manage and resolve pricing discrepancies and material claims
• Maintain and execute customer contracts in line with agreed terms

Operational & Relationship Management

• Act as the main point of contact for customer operations and escalations
• Collaborate with internal teams to achieve key performance indicators
• Lead regular customer meetings, including quarterly business reviews

Reporting & Planning

• Provide regular account performance updates to senior management
• Contribute to SIOP processes and annual strategic planning activities

What We re Looking For

• Experience working within a manufacturing environment
• Proven ability to lead or influence cross-functional teams
• Strong commercial awareness and customer focus
• Excellent communication and stakeholder management skills
• Analytical mindset with strong problem-solving capability
• Ability to work independently and make sound decisions
• Proficiency in CRM, ERP, and standard business software
• Background in electronics manufacturing or similar industries
• Experience in project management or programme coordination
• Familiarity with SIOP and MRP processes