UK Operations & Account Manager -Amusements

Quest Search & Selection are proud to partner with a leading UK leisure operator, known for large family-focused on-site entertainment and facilities.

UK Operations & Account Manager -Amusements , Reporting to the Retail Director, this role works closely with operator partners to deliver optimisation initiatives while overseeing reporting and commercial insights

This role supports day-to-day operations, acting as the main point of contact for site teams and operators. The role also leads space optimisation projects, monitors performance improvements, and provides data-led insights to support machine placement and category planning within a projected £35-50 million business.

Key Responsibilities of this UK Operations & Account Manager -Amusements role:

• Lead operational performance across a portfolio of 30+ sites across the UK and coastal regions.
• Oversee operations, commercial performance, space optimisation, and people management across the estate.
• Drive space and revenue optimisation through machine and category analysis, including heat mapping and space planning.
• Partner with Finance, Business Analysts, and the Proposition team to analyse performance, set KPIs, and track sales and contribution against budget.
• Manage operator partner relationships including account support, invoicing, contract administration, and performance reviews.
• Support health & safety and regulatory compliance, including audits, risk assessments, and licence management.

Key Requirements of this UK Operations & Account Manager -Amusements role:

• Ideally 5+ years' experience within retail, hospitality, or leisure environments.
• Experience managing multi-site operations and delivering revenue growth across multiple locations.
• Strong commercial acumen, including experience managing P&L performance, sales, and margins.
• Proven ability to manage stakeholders and third-party partners.
• Experience within slots, amusements, or electronic leisure environments is desirable but not essential.
• Strong sales, customer service, and people management capabilities.
• Comfortable travelling nationally, including overnight stays and regular visits to head office.
• Experience working with operational partners, franchise models, or external operators is advantageous.
• Understanding of space planning, floor optimisation, and sales/data analysis.

Benefits of this UK Operations & Account Manager -Amusements role:

• Life assurance.
• Car Allowance of £7,500 minimum
• Discount and offers across the group
• 20% friends and family discount.
• 22 Holiday days (rising to 25 days).
• Free parking
• Learning and development support

If this sounds like you and you are keen to apply for thisUK Account Manager -Amusement Parks, please apply quoting reference no. JO- .

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.