Internal Account Support - Team Leader £45,000 + Bonus
We re supporting our client on their search for an Internal Account Support Team Leader to take charge of a dynamic team within a forward-thinking solutions business. If you re passionate about delivering exceptional customer service, thrive on improving performance, and enjoy leading from the front, this is your opportunity to make a real difference.
You ll be joining a company that operates on a global scale. Every day brings new challenges, and your leadership will be key to keeping operations smooth, customers satisfied, and standards consistently high.
What s in it for you?
Monthly profit share bonus scheme
Holiday buy-back scheme
Company sick pay
Free onsite parking
Perks at Work discount scheme
Free lunch every Friday
Charity dress-down every Friday
Cycle to Work scheme
Complimentary birthday vouchers
Subsidised workplace massage
Eye care vouchers
Employee Assistance Programme (EAP)
Regular company social and corporate events
Key Responsibilities:
Leading & Managing:
Overseeing the productivity and performance of the Internal Account Support team
Setting clear expectations and driving consistent delivery against targets
Conducting regular 1:1s, coaching and supporting team development
Managing the shared inbox and delegating tasks effectively
Handling escalations and customer complaints with a solution-focused approach
Monitoring KPIs and implementing improvements where needed
Driving Performance:
Taking ownership of the full customer interaction lifecycle
Ensuring all delivery queries and issues are resolved within SLA
Analysing root causes and implementing long-term fixes
Collaborating with warehouse, purchasing, and client relationship teams
Ensuring accurate and timely order processing through CRM and ERP systems
Inspiring Your Team:
Creating a positive, engaged, and high-performing team culture
Coaching and mentoring individuals to support career growth
Encouraging collaboration across departments
Leading by example in delivering outstanding customer service
Experience required:
Proven experience in a team leader or supervisory role within a customer service or account support environment
Strong understanding of KPIs and performance management within a distribution or supply chain setting
Confident communicator with excellent problem-solving skills
Experience using CRM/ERP systems and managing workflows
A proactive, organised, and detail-oriented approach
Ability to stay calm and decisive in a fast-moving environment
If you re ready to step into a leadership role where you can truly make an impact, we d love to hear from you. Please call Ellie at Rubicon for more information.
