The purpose of the role is to own the customer relationship from a technical standpoint, playing a key role both externally with customers and internally across teams.
This company have a well-established partnership with the biggest retailers, so it gives you a great opportunity to not only continue this but build a stronger relationship with them.
Responsibilities:
Driving alignment, collaboration, and strong external relationships
Manage critical paths to ensure key milestones are delivered on time
Keep customer communication clear, consistent, and proactive
Lead product launches and continuous improvement initiatives from start to finish
Analyse operational and quality data to identify trends
Act as the key link between site teams and customers
Put structured processes in place to manage issues quickly and effectively
Oversee product specifications and artwork, ensuring accuracy and timely delivery
Work closely with site teams to ensure full understanding and delivery of customer requirements
What they need from you:
Experience in a Technical Manager, Technical Account Manager or Customer-Facing Technical position within Food/FMCG
Strong knowledge of major retailer codes of practice
Effective communicator with customers and internal teams
Deep knowledge of HACCP and Quality Management Systems
If you are currently working with major retailers in a Senior Technical position, this could be the next step for you.
Please get in touch with Owen or apply to learn more about this great opportunity!
