Internal Account ManagerFull Time & PermanentOffice BasedChippenhamUp to £35,000 + BonusesAre you a commercially minded relationship builder with a passion for delivering excellent customer service?This is a fantastic opportunity to join a growing and dynamic business, managing your own portfolio of customers and playing a key role in driving sales growth.As an Internal Account Manager, you'll take ownership of a portfolio of existing customers, focusing on building strong relationships, increasing revenue and delivering a first-class customer experience. This is a desk based role combining proactive account management, outbound engagement and data-driven decision-making.
Key Responsibilities
Manage and develop a portfolio of customers through regular, proactive contact
Identify opportunities to grow revenue through upselling and cross-selling
Monitor account activity and re-engage lapsed or at-risk customers
Deliver against targets for growth, retention, and customer engagement
Analyse trading data to spot trends and opportunities
Handle customer queries and resolve issues efficiently
Maintain accurate CRM records and pipeline activity
Collaborate with internal teams to ensure a seamless customer experience
About You
Strong communication skills and confident on the phone
Commercially aware with a proactive, results driven mindset
Highly organised with the ability to manage multiple accounts
Comfortable analysing data
Positive, resilient and customer-focused approach
Experience in account management, sales or customer service
Background in B2B environments
What's on Offer
Base salary of up to £35,000 with performance-related bonus
25 days holiday + bank holidays
Pension scheme
Staff discount
Supportive and fast-paced working environment
Full training and ongoing development opportunities
Thanks for your application! Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful on this occasion.
