Key Account Manager

Location: London Gateway, Essex (with regular client and site travel)Salary: up to £70,000 + carSummary: We are seeking an experienced Key Account Manager to take full ownership of a high-value, multi-million pound contract. This is a senior, customer-facing role responsible for protecting and growing a strategic partnership while ensuring contractual, operational and commercial excellence. Acting as the point of accountability, you will sit at the intersection of the customer, internal operations and senior stakeholders. You will be required to demonstrate resilience, commercial confidence and the ability to manage expectations clearly and professionally, even in high-pressure situations.Key Responsibilities

• Own and manage a complex, strategic customer relationship at both UK and European level.
• Build strong, credible relationships with senior client stakeholders.
• Proactively manage customer expectations through clear, structured and transparent communication.
• Lead regular site visits, service and business reviews
• Work closely with warehousing, transport and planning teams to oversee end-to-end logistics operations.
• Maintain oversight of both B2B and B2C flows across multiple sites.
• Act as the senior escalation point for complex operational or service issues.
• Ensure all services delivered align with contractual commitments, SLAs and agreed tariffs.
• Monitor and report on KPIs, identifying trends, risks and opportunities for improvement.
• Identify opportunities for continuous improvement, value creation and service expansion.
• Support pricing reviews, cost control initiatives and commercial negotiations.
• Analyse performance data to drive accountability and service improvement.
• Present clear, fact-based insights to both internal teams and the customer.
• Lead improvement initiatives to enhance service quality, efficiency and customer satisfaction.
• Support new projects, system integrations and operational changes.
• Contribute to the development of structured account governance and performance frameworks.

Experience:

• Proven experience managing large, complex or high-value key accounts.
• Extensive knowledge of logistics and supply chain operations.
• Strong stakeholder management skills, including at senior and executive level.
• Excellent communication skills with the ability to manage challenging conversations.
• Highly analytical, data-driven and commercially aware.
• Calm, structured and solution-focused under pressure.
• An engineering or technical background is preferred.

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.