Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader.
You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function.
This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results.
Benefits and Package for Telesales Team Leader:
Salary: 31,746 - 34,254 DOE
Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
Contract: Permanent
Location: Boldon
Competitive holiday allowance
Opportunity to progress personally and professionally
Supportive and collaborative team environment Key Responsibilities of Telesales Team Leader:
Lead and supervise a small telesales team, ensuring targets and objectives are consistently met
Support the team in booking high-quality appointments from inbound and outbound enquiries
Coach and develop team members through regular training and one-to-one sessions
Monitor individual and team performance, providing feedback and implementing improvements
Oversee day-to-day telesales operations, ensuring efficient processes and workflows
Act as the escalation point for team queries and support with complex enquiries
Motivate the team by fostering a positive, target-driven environment and introducing incentives
Ensure accurate data capture and effective use of CRM systems
Liaise with internal stakeholders to support business objectives and optimise performance
Assist with recruitment, onboarding and training of new team members
Manage attendance, performance tracking and reporting in line with company procedures
Key Skills and Experience of Telesales Team Leader:
Proven experience in a telesales or sales leadership role
Strong ability to motivate, coach and develop a team
Excellent communication skills, both verbal and written
Ability to manage multiple priorities and meet deadlines
Strong analytical skills with the ability to interpret performance data
Confident using CRM systems and Microsoft Office tools
Ability to build strong working relationships across teams
Results-driven with a proactive and positive approach
Experience within a sales or contact centre environment is highly desirable If you have the relevant skills and experience and are interested in the position as a Telesales Team Leader, please apply now! Red Recruitment (Agency)  | 
