Customer Account Manager

Our client is seeking an organised and customer-focused Account Manager to support and manage key commercial marine accounts within a successful and growing business.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building strong client relationships in a fast-paced B2B environment. The role is service-focused rather than sales-focused, working closely alongside a dedicated sales team to ensure customers receive a first-class experience at every stage.

The company offers excellent training, long-term career opportunities, and the chance to work within a well-established and highly respected organisation.

The Role

As an Account Manager, you will be responsible for the day-to-day management of key customer accounts and will act as the main point of contact for customer queries, orders, and account support.

This is a busy and varied role where attention to detail, communication skills, and relationship management are essential.

Key Responsibilities

• Delivering a high level of customer service to key commercial accounts
• Responding to customer queries and providing timely updates
• Assisting with order processing and tracking existing orders
• Working closely with internal departments to ensure service level agreements are achieved
• Conducting order book reviews with key clients
• Supporting the sales team with onboarding new customers
• Building strong relationships with customers to understand their business needs
• Managing customer expectations and resolving issues effectively
• Maintaining accurate account and order records

The Ideal Candidate

The successful candidate will be a strong communicator with excellent organisational skills and a proactive approach to customer management.

Previous B2B account management experience would be advantageous, although candidates from other customer-focused or administrative backgrounds will also be considered.

Skills & Experience Required

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• High attention to detail and accuracy
• Good organisational and time management skills
• Ability to work within a process-driven environment
• Proactive and commercially aware approach
• Strong problem-solving skills
• Keen willingness to learn and develop
• Ability to work collaboratively with internal teams

Full product and systems training will be provided, and the company is open to candidates with varying levels of experience.

Additional Information

• Permanent, full-time opportunity
• International and highly successful business
• Excellent training and development opportunities
• Career progression available
• Free parking provided