| Description: |
Sales Executive and Client Experience Specialist We're not looking for a typical salesperson. We're looking for someone who understands how to guide customers towards better decisions, and in doing so, naturally increases order value and conversion. At WaterFeatures, we sell high-quality outdoor water features and design-led garden products to customers who care about how their space looks and feels. We focus on premium - higher-value orders, better customer experience, and a more considered, design-led approach. This role sits right at the heart of that. What you'll be responsible for: - Turning inbound enquiries (phone, email, live chat) into confident, higher-value sales.
- Helping customers choose the right product - not just the one they initially ask about.
- Increasing average order value through natural, well-judged recommendations (e.g. planters, pebbles, Aqua Moda range).
- Thinking in terms of complete setups, not single products.
- Feeding back real customer insights to the Marketing Manager to improve product pages and conversion.
- Supporting product presentation, merchandising and photography.
What we're looking for: - Experience in a premium retail or consultative sales environment (e.g. interiors, garden design, furniture, kitchens, bathrooms).
- A natural ability to build trust quickly and guide conversations.
- Commercial instinct - you'll spot opportunities to increase order value without being pushy.
- Good taste and judgement - important in a design-led, higher-end space.
- Confident communicator on phone, email and in person.
- Comfortable working in a small team where everyone contributes.
What this role is not: - Not a call centre role.
- Not a hard sales environment.
What success looks like: - Higher conversion rate from enquiries.
- Increased average order value.
- Customers feeling confident they've made the right purchase.
Why join us: - Small team - your impact is immediate.
- Clear direction towards a more premium, design-led brand.
- Opportunity to shape how we sell, not just follow a script.
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