Team Leader

Team Leader

Huddersfield
Up to 32,000 Per Annum
Monday to Friday Full-Time

We are currently recruiting for an experienced and motivated Team Leader to join a growing business within the hospitality and eCommerce sector based in Huddersfield.

This is an excellent opportunity for someone with strong people management skills who thrives in a fast-paced environment and enjoys driving team performance, customer satisfaction, and operational efficiency.

The Role

As Team Leader, you will support the day-to-day running of the department, ensuring high service standards are maintained while motivating and developing the team to achieve business objectives. You will play a key role in supporting operational performance across both hospitality and online customer operations.

The successful candidate will be commercially aware, highly organised, and confident managing workloads, KPIs, and team development within a customer-focused environment.

Key Responsibilities

• Lead, motivate, and support a team to achieve departmental targets and KPIs
• Monitor daily performance and provide coaching and development where required
• Ensure excellent customer service standards across hospitality and eCommerce operations
• Support operational efficiency and identify opportunities for process improvements
• Handle escalated customer queries professionally and efficiently
• Work closely with management to support business growth and team performance
• Ensure company procedures and service standards are consistently followed
• Assist with reporting, scheduling, and workforce planning
• Promote a positive and collaborative team culture

Skills & Experience

• Previous Team Leader, Supervisor, or Management experience within hospitality, retail, customer service, or eCommerce
• Strong leadership and communication skills
• Ability to motivate and develop team members
• Experience working in fast-paced customer-focused environments
• Excellent organisational and problem-solving abilities
• Confident managing KPIs and performance targets
• Strong IT and administrative skills
• Positive, proactive, and hands-on approach

What's on Offer

• Salary up to 32,000
• Monday to Friday working pattern
• Supportive and collaborative working environment
• Career progression opportunities
• Growing and dynamic business environment
• Ongoing training and development

If you are a driven Team Leader looking for your next challenge within a growing hospitality and eCommerce business, we would love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.