We're recruiting for a busy and varied customer sales & service role within a fast paced office environment. This position supports the team by scheduling appointments, following up enquiries and converting sales opportunities through excellent customer interaction.
It's an office-based role involving high call volumes alongside email, online chat and digital enquiries.
This role suits someone personable, confident on the phone and comfortable managing multiple tasks throughout the day.
This Customer Sales & Service Executive role involves:
Converting inbound sales opportunities through strong customer service and negotiation
Handling high volumes of incoming and outgoing calls (circa 60-100 per day)
Responding to customer enquiries via phone, email and online chat
Scheduling and managing customer appointments and installations
Managing diary changes, cancellations and amendments
Accurately updating systems and records
Meeting service level agreements and individual targets
Skills & experience required:
Previous sales or customer service experience is highly desirable
Confidence speaking with customers over the phone throughout the day
Ability to multitask within a busy office environment
Strong communication skills, both verbal and written
Call centre or contact centre experience would be beneficial
