Internal Sales Executive

Job Description:

Internal Sales Executive

Location: Bromsgrove, Worcestershire
Job Type: Full-Time, Permanent
Salary: Competitive (DOE)

About the Role

We are seeking a proactive and customer-focused Internal Sales Executive to join our growing team in Bromsgrove. This is an excellent opportunity for an organised and commercially minded individual who enjoys building customer relationships, managing enquiries, and supporting business growth.

Working closely with customers, suppliers, and internal departments, you will play a key role in delivering outstanding service, preparing quotations, processing orders, and identifying opportunities to increase sales within existing and new accounts. Similar internal sales roles typically involve customer relationship management, quotation preparation, lead handling, CRM management, and close collaboration with operational teams.

Key Responsibilities

• Respond to customer enquiries via telephone, email, and online channels.
• Prepare and follow up quotations in a timely and professional manner.
• Process customer orders accurately and efficiently.
• Develop and maintain strong relationships with existing customers.
• Identify opportunities for upselling and cross-selling products and services.
• Support the external sales team with quotations, account management, and customer information.
• Manage and update customer records within the CRM system.
• Liaise with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Proactively contact customers regarding quotations, projects, and ongoing opportunities.
• Assist in generating new business opportunities and qualifying sales leads.
• Meet individual and team sales objectives and KPIs.

Skills & Experience

Essential

• Previous experience in an Internal Sales, Sales Support, Customer Service, Account Management, or similar commercial role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office applications.
• Ability to manage multiple tasks and priorities effectively.
• Professional telephone manner.
• Self-motivated with a positive, can-do attitude.

Desirable

• Experience using CRM systems.
• Experience working within a technology, AV, IT, electronics, or technical products environment.
• Knowledge of quotation and order processing systems.
• Understanding of B2B sales processes.

What We Offer

• Competitive salary based on experience.
• Company pension scheme.
• Ongoing training and development.
• Supportive and collaborative team environment.
• Opportunity to grow within a successful and expanding business.
• Free on-site parking.

Ideal Candidate

You will be someone who enjoys building relationships, delivering exceptional customer service, and contributing to business growth. You'll be commercially aware, organised, and comfortable working in a fast-paced environment where no two days are the same.

About us:

TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this position, your details will be submitted to TLP Recruitment and you accept our Privacy Policy.

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