Are you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn't just about maintaining accounts-it's about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential!
Key Responsibilities include:
Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate.
Account Profitability: Manage scope creep and align client pricing with delivery costs.
Contract Compliance: Manage accurate documentation, client records, and timely renewals.
Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/cross-sell sales processes.
Operational Excellence: Improve relationship practices and log accurate data within the CRM.
The ideal candidate will have:
3+ years in B2B tech/MSP Account Management or Service Delivery.
Commercially Astute: Understands unit economics, gross profit margins, and ROI articulation.
Client-Facing: Confident running strategic business reviews with stakeholders at all levels.
Consultative: Strong discovery skills, focused on solving problems rather than just pitching.
Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics.
Location: London (Hybrid - 3 days minimum in office)
