We are working with an established software and consultancy business seeking a professional, organised Junior Account Manger/Service/Account Liaison to support clients, coordinate service requests and help maintain strong service levels.
You will act as a key client contact for additional work, enhancements and service changes, ensuring requests are managed within agreed costs, timelines and contractual arrangements.
Key Responsibilities
Act as first point of contact for client service requests, enhancements and changes.
Manage change requests within agreed costs, timelines and SLAs.
Draft and maintain Service Review documentation.
Work with internal teams to support client service and identify opportunities.
About You
Experience dealing with internal and external clients.
Confident communicator with strong active listening, written and verbal skills.
Highly organised, tidy and able to work to deadlines.
Analytical, quick to learn and comfortable handling confidential information.
Good working knowledge of Microsoft Office, including Word, Excel and Project.
Three good A Levels, ideally including Mathematics.
Desirable Experience
Experience communicating with stakeholders at different levels within a financial organisation.
General IT literacy, including Internet usage and Microsoft Outlook.
Knowledge of pensions, financial services or a regulated client environment.
Superb supportive opportunity for a client-focused, organised and commercially aware individual looking to build your career in account support, service management and client liaison.
