Construction, Energy / Utlities, Insurance, Recruitment
Salary:
Competitive
Location:
Staffordshire
Description:
Sales & Renewals ManagerPermanent Monday - Friday 37.5 hours Newcastle under Lyme £salary dependant on experience Are you an experienced Commercial Insurance professional with a passion for leadership, performance, and developing high-performing teams? We're recruiting for a Sales & Renewals Manager to join a growing and ambitious insurance brokerage, leading both Sales and Renewals functions to drive business growth, maximise client retention, and deliver outstanding customer outcomes. This is an excellent opportunity for someone who enjoys coaching and developing people, thrives on achieving targets, and wants to play a key role in shaping the future success of a business.The role: As Sales & Renewals Manager, you'll be responsible for leading, motivating, and developing a team of advisors, ensuring both new business and renewal opportunities are managed effectively whilst maintaining exceptional service standards. Working closely with senior leadership, you'll analyse performance, identify opportunities for improvement, and implement strategies that enhance both team performance and commercial results.Key Responsibilities
Lead, coach and develop Sales and Renewals Advisors to achieve individual and team objectives
Monitor performance through regular one-to-one meetings, KPI reviews and ongoing support
Create a positive, high-performing culture focused on customer excellence
Identify training and development needs, implementing coaching plans where required
Oversee sales activity and renewal processes to maximise growth and retention
Support advisors with complex customer cases and negotiations
Analyse performance data and produce regular management reports
Present insights and recommendations to senior leadership
Drive opportunities for cross-selling and upselling across the customer base
Monitor service standards, call quality and customer interactions
Ensure compliance with FCA regulations, company procedures and quality standards
Support the onboarding and development of new team members
About You We're looking for a confident and motivated leader who can bring energy, direction and support to an established team. You'll ideally have: Previous experience within the Commercial Insurance sector Experience managing, supervising or leading a sales and/or renewals team Strong coaching and people development skills Excellent communication and relationship-building abilities The ability to analyse performance data and translate it into actionable improvements A solid understanding of FCA regulations and insurance processes Strong organisational skills and attention to detail A proactive, positive approach with a continuous improvement mindsetWhat's on Offer
The opportunity to join a growing and successful business
A leadership role with genuine influence and autonomy
Supportive senior leadership team
A collaborative and professional working environment
Career development opportunities within a thriving organisation
If you're an experienced insurance leader looking for your next challenge and want to make a real impact on both people and performance, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.
