Internal Digital Software Account Manager

GLL are currently recruiting a Internal Digital Software Account Manager to join our Digital and Technology team. With a 5-year strategy in place to maximise the potential of our technology platforms, the Digital & Technology team has recently restructured the department to deliver on our strategic goals in the coming months and years.

As part of this exciting transformation, we are seeking expressions of interest from candidates to fill one of four key positions that will be instrumental in driving our digital agenda. By joining our team, you will play a crucial role in supporting initiatives, assisting with project delivery, providing business-as-usual support, and collaborating with both internal and external stakeholders to deliver innovative solutions.

Your expertise will be vital in enhancing user experiences, streamlining processes, and leveraging technology to achieve our strategic objectives. If you are passionate about technology and eager to make a significant impact, we invite you to explore these exciting opportunities and help shape the future of the digital agenda in our organisation.

We are looking for a highly skilled Internal Digital Software Account Manager to oversee the relationship and operation of software applications within our company. This role is crucial in ensuring that our software solutions align with business objectives and operate efficiently. If you have a passion for technology and a knack for managing software lifecycles and suppliers, we want to hear from you.

Key Responsibilities

• Software Management: Oversee the estate of software applications, from supplier selection and implementation to maintenance and upgrades. Maintain a list of all suppliers and systems along with relevant credentials.
• Relationship Management: Manage relationships with software suppliers to ensure optimal performance and support including product enhancements.
• Operational Efficiency: Ensure that all software applications are running smoothly and efficiently, actively looking to reduce the quantity of systems where duplication exists.
• User Support and Training: Provide support and training to end-users to maximise the effective use of various SaaS applications, linking heavily with the Service Desk team.
• Compliance and Security: Ensure that all software applications comply with company policies and industry regulations, maintaining high security standards and record these as applicable.
• Continuous Improvement: Identify opportunities for improving software applications and processes, driving innovation and efficiency.

Qualifications

• Experience: Minimum of 5 years of experience in software application managing a set of suppliers or a related role.
• Technical Skills: Proficiency in supplier / account management. Familiarity with various software applications and platforms.
• Certifications: Relevant certifications such as ITIL, or equivalent are highly desirable.
• Analytical Skills: Strong problem-solving and analytical skills to diagnose and resolve software-related issues.
• Communication Skills: Excellent verbal and written communication skills to effectively collaborate with team members, suppliers, and stakeholders.
• Leadership Abilities: Proven leadership and project management skills to drive successful software application initiatives such as delivery of road map items for the business.
• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field is preferable

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a Full time permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet.

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.