Customer Account Manager

Customer Account Manager

£32,000 Monday-Friday 8:00am-4:30pm Sheffield

Are you an experienced Customer Account Manager, Service Coordinator or Operations professional who enjoys building strong customer relationships and taking ownership from start to finish?

Do you have the confidence to manage multiple priorities, coordinate operational activity and make commercially sound decisions that deliver the best outcome for both the customer and the business?

If so, we'd love to hear from you.

Benefits include:

• £32,000
• Private Healthcare
• Paid On-call allowance (approximately seven weeks per year)
• Monday-Friday 8:00am-4:30pm
• Genuine autonomy and ownership of your customer accounts
• Long-term career development with opportunities to progress

The Opportunity

Working closely with the Operations Director, you'll become the main point of contact for your customers, coordinating everything from reactive breakdowns and planned maintenance to quotations, repairs and ongoing service requirements.

This is a fantastic opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment and takes genuine pride in delivering exceptional customer service.

What You'll Be Doing

• Take ownership of customer requests from enquiry through to successful completion.
• Coordinate engineers and internal teams to ensure work is completed safely, efficiently and on time.
• Manage reactive breakdowns, servicing, inspections, repairs and planned maintenance.
• Prepare and manage quotations while supporting their successful conversion.
• Monitor live jobs, identify potential issues and proactively drive solutions.
• Resolve customer queries and operational challenges, taking ownership until they're fully resolved.
• Monitor account performance and identify opportunities to enhance service delivery and develop customer relationships.
• Produce regular account updates and maintain accurate customer records.
• Work collaboratively across Operations, Engineering, Sales and Finance to ensure an exceptional customer experience.

About You

We're looking for someone who enjoys being accountable, thinks commercially and naturally takes ownership.

You'll be organised, proactive and confident managing multiple activities while maintaining excellent communication with customers and colleagues alike.

You'll have experience in a service-led environment such as engineering, facilities management, industrial equipment, maintenance or similar operational sectors.

We're particularly interested in candidates with:

• Experience managing customer accounts or operational service delivery.
• Strong organisational skills with the ability to coordinate multiple activities simultaneously.
• Experience preparing quotations and managing customer communications.
• Excellent relationship-building and problem-solving skills.
• A commercial mindset with the confidence to make informed decisions.
• Strong Microsoft Office skills, including Outlook, Excel, Word and Teams.

If you're looking for a role where you can combine customer relationship management, operational coordination and commercial thinking while making a real impact, we'd love to hear from you, get in touch with Sarah Larkin at Elevation Recruitment Group for more information.