Account Manager

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Own the customer journey from first order to final delivery - for a business that genuinely lives and breathes exceptional service.

Our client is a highly successful, growing UK consumer products business, known for creating market-leading products and partnering with some of the biggest names in retail. They're looking for a Junior Account Manager / Account Manager to join their team and become the trusted go-to for a portfolio of customers who expect nothing less than brilliant service, delivered fast.

This isn't a role where you'll be one of many cogs in a big, slow machine. It's hands-on, fast-paced, and genuinely important to the business - the kind of role where your relationships and your organisation directly shape the customer experience, and where doing it brilliantly gets noticed.

• Real ownership - you'll manage the customer journey end-to-end, from quote to delivery to invoicing, not just a slice of the process.
• Work with brilliant brands - exposure to well-known retailers and high-end consumer products.
• A business that invests in you - genuine, ongoing opportunities for progression as the company continues to grow.
• Variety and pace - no two days look the same; you'll be problem-solving, coordinating, and building relationships across the business.
• A close-knit, supportive team - where attention to detail and great service are genuinely valued, not just talked about.

• Delivering timely, tailored communication to customers, addressing their specific needs.
• Building deep product knowledge so you can answer customer queries with confidence.
• Working with internal Quality Assurance specialists to ensure products meet customer and regulatory requirements.
• Tracking every customer order from inception through to delivery and invoicing, keeping internal teams clear on responsibilities and deadlines.
• Partnering with Sales Coordinators to complete customer-specific documentation accurately and on time.
• Producing accurate quotations and precise order documentation.
• Organising your day to meet customer needs and respond quickly to urgent queries.
• Proactively managing internal and external deadlines using the tools and systems available to you.
• Aligning customer strategy and sharing key dates with the Key Account Manager.
• Checking product samples meet company standards before dispatch.
• Spotting when a customer request needs escalating, and knowing when to bring in the Key Account Manager.

• Experience in a Junior Account Management (or similar) role, ideally working with consumer products.
• A background in private label / made-to-order product ranges is a real advantage.
• A brilliant communicator, with strong written and verbal English and a natural ability to build relationships at all levels - internally and externally.
• A genuinely customer-centric mindset, with a passion for delivering an outstanding experience in a B2B setting.
• A natural problem solver who picks things up quickly.
• The ability to juggle multiple projects and workflows, and stay calm when priorities compete.
• Fantastic attention to detail and confident MS Office skills.
• A proactive, logical thinker who's a great team player.

• Salary: £30,000-£35,000 per annum, dependent on experience
• Location: Surrey (outskirts of Redhill/Gatwick area) - fully onsite. Please note, this location is rural, so your own transport is essential.
• Start date: ASAP

Interested? If you're a natural relationship-builder who takes real pride in getting the details right, this is a rare chance to join a business where that's exactly what's valued. Apply now or get in touch for a confidential conversation about the role.

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