Telesales Agent

Telesales Agent

Location: Horsham

Employment Type: Permanent, full-time

Salary OTE: £45k + per annum (uncapped)

Hours: Core working hours Monday-Friday (8:30am-5:30pm)

Adhoc shift requirements subject to demand

Evening (6:30pm finish)

Saturday (9:00am-1.00pm)

Bank Holiday (9:00am-1.00pm)

About the Role

We're growing our Telesales team and looking for experienced, results-driven Telesales Agents who thrive on customer conversations and achieving sales success. You will be driving business growth by making outbound calls, speaking exclusively to warm pre-qualified leads identifying customer needs and recommending tailored products and services.

Telecom Acquisitions Ltd works with leading partners such as British Gas, Sky, Virgin, O2, Talk Talk, Eon Next, Anyvan, Tru and Home Telecom, helping tenants set up essential utilities before they move into their new home.

You'll speak to tenants who are actively moving within the next few weeks and already need your help.

If you're confident, motivated and enjoy earning from your performance, this role offers strong commission potential and clear progression.

What you will be doing

Make outbound calls to warm leads using an automated dialler, engaging customers and identifying sales opportunities.

Helping customers set up essential utilities, including energy, broadband, and TV services.

Identify customer requirements and match them with tailored products and packages that meet their needs.

Use strong communication and negotiation skills to build trust, handle objections, and maximise conversion opportunities.

Consistently achieving daily and weekly sales targets with ongoing coaching and development support.

Accurately record all customer interactions, actions, and outcomes within the CRM system.

What we are looking for

A confident and engaging communicator who enjoys building relationships and speaking with prospective customers over the phone.

Target driven, able to work to individual and team performance goals while maintaining a strong focus on high-quality customer experience.

A positive, resilient attitude with a willingness to learn, embrace feedback, and continuously develop new skills and knowledge.

A supportive and proactive team player who works effectively in a fast-paced environment, contributing to team success while delivering an exceptional customer experience.

Previous telesales, sales, or customer service experience is advantageous, though not essential, as full training will be provided.

Benefits

50% off Home Telecom broadband after probation - completely FREE after 2 years

25 days holiday, rising to 30 days with service + bank holidays + your birthday off

Complementary fresh fruit and breakfast bar

Local company discounts in Horsham

Salary sacrifice pension scheme

Buy and sell holiday scheme

Friday fridge (end-of-week treats)

Regular company events: summer party, Christmas party, sports day & more

£500 refer a friend

£250 bright ideas scheme

Aviva Health Care - 24/7 Doctor, counselling & bereavement counselling

Parking available free / discounted options

Free eye care vouchers

Death in service cover

Ready to Join Us?

If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you.