Salesforce Team Leader

Location: Warrington, hybrid working, 3 days per week in the office

About ITS

We exist to ensure the UK has the best full fibre networks, delivering gigabit-capable connectivity to businesses through our growing partner community. This enables opportunity, progress, exploration, creativity, innovation and commerce.

Recognised in the 2026 Sunday Times 100 Tech as one of Britain's fastest-growing private technology companies, we're continuing to scale at pace - making this an exciting time to join ITS, for your career, for our business and for the future.

The Opportunity

This is a key role within our Systems function, leading the Salesforce team and helping shape how Salesforce supports our business as we continue to grow. You'll take ownership of a busy delivery pipeline, bringing structure, governance and clear prioritisation to business-critical change. With major initiatives ahead, including our product catalogue transformation, this is an opportunity to make Salesforce work better for our people, partners and customers.

Responsibilities

As Salesforce Team Leader, you'll guide the delivery of Salesforce change across internal teams, external partners and business stakeholders. You'll be:

• Owning and developing the Salesforce roadmap, ensuring it supports business priorities and delivers measurable value.
• Leading the Salesforce team across delivery, support, development and continuous improvement activity.
• Managing a prioritised pipeline of change through backlog, development, testing and UAT.
• Working closely with business stakeholders to understand needs and translate them into clear, scalable Salesforce solutions.
• Coordinating internal colleagues, third-party partners and suppliers to keep delivery moving effectively.
• Strengthening Salesforce governance, release management, documentation and quality standards.
• Supporting the product catalogue transformation, including the move into Salesforce and reintegration with the partner portal.
• Using automation and DevOps tools to improve visibility, efficiency and control across the delivery pipeline.
• Monitoring supplier performance, delivery quality, SLAs and value for money.

About You

We're looking for someone who can combine Salesforce technical understanding with calm, practical delivery leadership. You'll likely bring:

• Experience leading Salesforce teams, delivery pipelines or platform change.
• Strong knowledge of Salesforce Industries Communications Cloud (Vlocity).
• Experience managing or coordinating both internal teams and external delivery partners.
• A clear understanding of Salesforce platform capabilities, governance, release management and best practice.
• Confidence working with stakeholders across different business areas, including technical and non-technical teams.
• Experience delivering change using Agile, hybrid or structured project delivery methods.
• The ability to prioritise competing requests and create clear visibility of what is being delivered, when and why.
• A practical, collaborative approach, with the willingness to get close to the detail when needed.

Salesforce certifications would be advantageous, as would experience with Sales Cloud, Service Cloud, MuleSoft, Gearset, Copado or Flosum. Experience in telecoms would be useful, but it is not essential.

Why ITS

At ITS, you'll be part of a growing technology business delivering critical full-fibre infrastructure across the UK. You'll benefit from:

• The chance to shape a business-critical Salesforce platform in a scaling organisation.
• A role with genuine ownership across roadmap, delivery, governance and team leadership.
• Exposure to major transformation work linked to products, pricing, partner experience and operational efficiency.
• A collaborative environment where your work will have visible impact across the business.
• Hybrid working, with 3 days per week based from our Warrington office.
• The opportunity to join one of the UK's most exciting technology businesses as we continue to grow.

EDI Commitment

At ITS, we're proud to foster a workplace where everyone feels valued, respected and supported. We believe diverse perspectives strengthen our business and we are committed to creating an inclusive culture where people can thrive and bring their whole selves to work.

Please note, applicants must have the legal right to work in the UK. ITS are unable to provide sponsorship.

ITS do not accept CVs from recruitment/staffing agencies