Membership Sales Executive

Membership Sales Executive

Salary: Up to 28,000 per annum
Contract: Permanent
Hours: 35 hours per week, Monday to Friday
Location: West Midlands
Working Pattern: Primarily office-based

About the Role

We are looking for a commercially focused Membership Sales Executive to join our client's team and play an important role in growing and retaining their membership through proactive sales and customer engagement.

This is an ideal opportunity for an enthusiastic and target driven sales professional who enjoys speaking with businesses, building relationships and converting opportunities into results.

You will be responsible for managing inbound membership enquiries, qualifying prospective customers, recommending the most appropriate membership options and identifying opportunities across a wider range of commercial products and services.

The successful candidate will be confident on the telephone, highly organised and motivated by achieving sales targets, while maintaining a strong focus on delivering an excellent customer experience.

Key Responsibilities

• Respond promptly and professionally to inbound membership enquiries.
• Manage and develop a structured pipeline of prospective members using the CRM system.
• Conduct discovery calls to understand prospects' needs and recommend appropriate membership packages.
• Convert qualified enquiries into new members and achieve agreed sales and revenue targets.
• Work closely with Marketing to maximise leads generated through campaigns, events and digital activity.
• Support sales campaigns promoting membership, events, sponsorship, advertising and partnership opportunities.
• Promote and sell attendance at paid events and training.
• Identify and develop opportunities for sponsorship, partnerships and advertising.
• Re-engage lapsed members through proactive telephone and email campaigns.
• Identify opportunities to increase commercial income across products and services.
• Book appointments for the Business Development Manager where face-to-face engagement would be beneficial.
• Ensure all customer interactions, sales opportunities and follow-up activity are accurately recorded in the CRM.
• Prepare quotes and proforma invoices and ensure sales activity is processed accurately.
• Provide a seamless handover to the Relationship Management team following successful onboarding.
• Produce regular pipeline, KPI and sales performance reports.
• Monitor conversion rates and identify trends and opportunities for revenue growth.
• Build positive relationships with prospective and new members and deliver an excellent customer experience from first enquiry through to activation.

About You

We are looking for a confident and commercially minded sales professional who can build rapport quickly and enjoys working towards measurable goals.

Ideally, you will have:

• Previous experience in sales, telesales, customer success or account management.
• A proven ability to achieve sales and revenue targets.
• Excellent telephone, written and verbal communication skills.
• Strong organisational skills and experience managing customer information through CRM systems.
• Commercial awareness and the ability to identify and develop sales opportunities.
• The confidence to engage with business owners, directors and senior decision-makers.
• An understanding of the challenges faced by SMEs.
• Experience using Microsoft Office and CRM systems.
• A self-motivated, results-focused approach and the ability to work effectively to targets.
• A genuine commitment to delivering excellent customer service.
• A positive, enthusiastic and professional approach.

Experience within a membership organisation, or selling events, sponsorship or advertising opportunities, would be advantageous.

What's On Offer

- Salary of up to 28,000 per annum.

- Permanent, 35-hour per week position.

- 27 days' annual leave plus public holidays.

- An additional paid day of leave for your birthday.

- Company pension scheme with a 6% employer contribution based on a 2% employee contribution.

- Death in service benefit of three times gross salary.

- Employee healthcare scheme.

- Incentive structure linked to the role.

- Ongoing sales and professional development training.

- Additional company closure days over the Christmas period, subject to eligibility and organisational arrangements.

Working Arrangements

This is a primarily office-based role, with a minimum of four days per week based in the office. There may be occasional requirements to attend events and activities, but external sales appointments are not a core requirement of the role.

The standard working week is 35 hours, Monday to Friday, with some flexibility required to meet business needs.

Apply Now

If you are an ambitious sales professional who enjoys building relationships, hitting targets and creating opportunities, we would love to hear from you.

Apply today to take the next step in your sales career.