| Description: |
Account Manager - Disconnections Team Are you looking for a role that offers career progression, real work-life balance and structured professional development? Our client is a forward-thinking, people-focused organisation based in Hatfield and they're looking for an Account Manager to join their close-knit Disconnections team. You'll receive full, comprehensive training from day one. Why this role stands out - 35-hour working week - Monday to Friday, 9am-5pm - all office based - no hybrid working available.
- £26,000 - £27,000 basic salary + up to £6,000 achievable bonus
- Up to £6,000 per annum bonus structure designed to be realistic, transparent and regularly achieved
- Structured training plan and ongoing coaching to support your development
- Team-orientated, collaborative environment where success is shared
- A business that genuinely invests in its people
The Role As an Account Manager, you'll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client relationships. Your responsibilities will include: - Managing corporate client accounts
- Contacting clients via phone, email, letters and SMS
- Negotiating payment plans and resolving disputes for debtors
- Ensuring compliance with all regulations and industry standards
- Maintaining positive, long-term client relationships
- Working closely with colleagues in a supportive team environment
Full training is provided, giving you the confidence and knowledge to succeed. What we're looking for - Confident, positive, and professional communication style
- Ideally a background in utilities or debt management
- A willingness to learn and develop new skills
- Strong listening and negotiation abilities
- Good business awareness
- Comfortable using MS Office
- Adaptable, resilient, and team-focused
Rewards & Benefits - £26,000 - £27,000 basic salary + up to £6,000 performance bonus
- Professional development and ongoing training
- Friendly, team-based culture with collaborative targets
- Company events, social activities and away days
- Long-term career progression within a stable, growing business
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