| Description: |
We are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich. This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts. There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach. Key Responsibilities - Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products.
- Source products, check availability, prepare competitive quotations and process orders accurately.
- Build strong relationships with existing customers, encouraging repeat business and account growth.
- Identify opportunities to upsell and cross-sell relevant products.
- Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities.
- Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries.
- Resolve customer queries and delivery issues professionally.
- Work collaboratively with colleagues to ensure a smooth and efficient service.
Previous Skills & Experience: - An excellent telephone manner and strong written communication skills.
- The ability to build rapport and develop lasting customer relationships.
- Confidence identifying sales opportunities without a high-pressure approach.
- Good organisational skills and attention to detail.
- Strong problem-solving skills and the ability to manage enquiries through to completion.
- Confidence using email, spreadsheets and general business systems.
- A flexible, team-focused attitude suited to a small business environment.
Experience in internal sales, telephone sales, customer service, account management or a trade-related role would be beneficial. Experience in a technical, industrial or trade supply environment would be advantageous, although a willingness to learn is equally important. Benefits: - Salary of up to 30,000, depending on experience.
- Annual profit share of up to 3,000.
- A friendly, supportive team environment.
- An established customer base and opportunities to develop accounts.
- Varied responsibilities across sales, customer service, purchasing and supplier negotiation.
- A relationship-focused sales environment without aggressive targets.
 |
