Specialist Property / Liability Claims Account Manager

Working within this niche Insurance business. Dealing with and overseeing a cross section of Property/Liability Claims. Strong technical knowledge within these areas are required.

Hybrid working, two days office which is close to Liverpool Street Station, three working remotely.

To manage property and liability insurance claims, ensuring claims are progressed efficiently and effectively from first notification through to final settlement. The role works closely with colleagues, customers, brokers, insurers, loss adjusters and other stakeholders to coordinate the information and actions required to support the progression and resolution of claims.

Success in the role means providing a responsive and customer-focused claims service, supporting customers through the claims journey and contributing to the efficient handling of property and liability claims. The role adds value by providing claims knowledge and expertise, maintaining effective stakeholder relationships, identifying emerging risks and trends, and contributing to the delivery of fair and timely claim outcomes.

• Manage a caseload of property and liability claims from initial notification through to settlement and closure, ensuring claims are progressed efficiently and in accordance with agreed procedures.
• Act as a key point of contact for customers, colleagues and external stakeholders throughout the claims process, providing clear, timely and professional updates.
• Gather, assess and evaluate evidence, documentation and information required to support claims investigation, validation and resolution.
• Provide support and updates to customers throughout the claims process, ensuring a customer-focused approach is maintained throughout the claims journey.
• Escalate complex, contentious or high value claims as appropriate, ensuring relevant risks and issues are brought to the attention of management and providing informed recommendations to support decision-making.

A competitive salary and benefits package is offered for the successful applicant.

Please submit your CV for review if you have the relevant skills and experience required.

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