Our family-run Biological Solutions Provider based in Wooburn Green, near High Wycombe in Bucks are currently looking for a new Sales Administrator / Resource Planner to join their growing and incredibly successful team!
The indiviual will be driven, reliable, well presented with a strong telephone manner and moitavted to go tthe extra mile for the business and for their own personal development.
Key Responsibilities to Include:
Using CRM systems to manage relationships
Developing new ways to meet customers' needs
Handling customer complaints and queries
Collecting and analysing customer data
Developing marketing campaigns to attract new customers/retain current customers
Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
Exploring new features and streamlining processes through CRM system
Process automation
Creating job worksheets
Creating mailshot templates to send out to customers with news or product offers
Ensuring CRM information is up to date
Ensuring tablets and other hardware are up to date and ready for use on site
Daily communication with engineers, customers, and warehouse
Training and onboarding new engineers
Helping to manage and maintain our fleet of vehicles
Answering incoming calls and emails to Operations from customers
Allocating and route planning engineer's work to CRM system ensuring best fuel and time efficiency
Producing kit and equipment required reports for all service runs scheduled for the warehouse
Maintaining alerts and contact details for all sites on our CRM to ensure automated booking/site access
Following up with issues on sites as part of customer service and success
Accepting, updating, allocating, closing jobs on customer portals
Completing work submission spreadsheets for invoicing purposes
Ensuring work permits are in place
Updating yearly permits, RAMS, process guides
Experience (preferred but not essential):
2 years' experience of office based experience (Admin / Client Support / Operations)
Customer Service
Job Scheduling / Communication with Suppliers & Contractors
CRM system experience (BigChange/JobWatch preferred)