Posted: | 19/04/24 | |
Recruiter: | Glimpse Analytics Ltd | |
Reference: | 2747354033 | |
Type: | Permanent | |
Industry: | Financial, Health / Medical, IT, Retail | |
Salary: | £40,000 - £50,000 Annual | |
Location: | Milton Keynes, Buckinghamshire | |
Description: | Customer Success Manager Role Summary of the Customer Success Manager To support our continued and rapid growth, we are seeking an experienced Customer Success Manager to join our Client Services / Operations function in the UK, based from our Milton Keynes office. The successful Customer Success Manager will be responsible and accountable for all aspects of assigned client activities as well as the onboarding of new client accounts for high profile, blue chip clients across the retail and rail sector. Working with sales, product and delivery teams, and at times, 3rd party vendors to ensure end to end management of client activities, from the initial engagement and scope, to the final provisioning of services, including some involvement in software and hardware deployment, integration and user onboarding. Key Responsibilities: The Customer Success Manager will be 100% responsible and accountable for the success of allocated client accounts: New client on-boarding / Product Deployment: Working with the Sales team and creating a project plan on Monday. Liaising with our Product Development & Project Management teams to ensure the deployment of the solution is on-time, in-scope and in-line with client expectations. Client Management: Once our solution is live, you will be responsible for ensuring that the client solution is performing as expected on a daily basis. This will include liaising with the product and operations teams, reporting and ensuring the swift resolution to any issues and managing the client throughout. Continued Client Success: Ensuring our solution is adding value to the client and they are satisfied with our service is critical. From creating bespoke activity reports, to completing quarterly business reviews, you will be responsible for the overall continued success of your clients. Growth: By leveraging the strong relationships you form with our clients, you'll work to identify new use cases and opportunities to expand our services. You'll collaborate with the Sales and Product teams to drive this growth across the existing customer portfolio. Key Skills and Experience:
About Us: Glimpse Analytics is a high-growth, global technology company that designs, develops and delivers AI powered analytics solutions to the world's largest retailers, brands and transport providers. Our proprietary AI software connects seamlessly with any existing CCTV network to capture, analyse and report shopper and passenger behaviours in unprecedented detail. Glimpse is the technology arm of the Firebolt Group - a global, multimillion dollar business that designs, manufactures and delivers world class, digital signage and marketing communications. What's in it for you?
If all that is not tantalizing the taste buds, whoever joins the business right now will see not only their role grow and develop quickly, but they themselves will be part of an innovative tech company that is thriving in the current economic climate and is paving the way to make considerable changes in the industry! Reference ID: FB128UK Expected start date: ASAP (Happy to wait for someone on a notice period) Job Types: Full-time, Permanent - Monday to Friday 9-5:30pm Salary: £40,000 - 50,000 per annum (DOE) | |