Position: Senior Account Manager Film & Entertainment Salary: Up to £60,000 Location: Hybrid London based office
We are looking for an experienced Senior Account Manager to join the Client Services Team at a well-established, market leading visual communications group who specialise in the design, print and fulfilment of promotional marketing materials that stand out in a crowded market.
Reporting to the Account Director, the ideal candidate will provide a service that focuses on putting the customer first and delivering against agreed SLA s and KPI s at all times.
Primary Objectives
Project manage jobs from start to finish. Projects will include design, print, in-store branding/signage and installation services.
Take briefs to ensure that all relevant information is captured.
Review processes and self-improvements that will benefit the client and your development.
Manage client expectations and aim to deliver exceptional service
Build and develop excellent relationships with the production teams to ensure a smooth customer journey
Take a hands-on approach to issue resolution
Continually look for other opportunities within your client base
Key Responsibilities
Plan and brief projects and take full responsibility for service delivery
Attend client briefing meetings, be confident in offering advice and support
Suggest how to add value to processes and systems whenever possible
Spend time in stores viewing campaigns and offer ideas for improvements etc
Produce case studies, PIR s and competitor research relevant to the client
Seeks cost saving and innovation opportunities
Maintain a WIP and gain purchase order numbers from clients
Manage purchase order process, obtaining purchase order numbers for all jobs
Support client and MPD team with any post campaign follow ups, issue resolution etc
Ensure that all client information is kept up to date and accurate at all times
Create any required reporting or forecasting for the client and business.
Skills, Knowledge and Experience
Good social, communication and organisation skills and able to develop positive relationships
The ability to prioritise work and meet client needs with good accuracy, passion for quality and attention to detail
Confident in front of clients and colleagues
Demonstrates a positive and can do approach at all times
Ability to be adaptable to business needs
Good IT literacy, including knowledge of MS Word, PowerPoint and Excel skills.
Please note, you must already have the right to live and work in the UK. We welcome international applications but are unable to offer sponsorship for work permits.
