| Description: |
About Us: Curtis Law Estate Agency is a leading real estate agency specialising in residential property sales, lettings, and property management. We are dedicated to providing exceptional service to our clients and pride ourselves on a reputation built on professionalism, integrity, and local expertise. We are looking for a dynamic and experienced Branch Manager to lead our residential estate agency operations and drive business growth at our Blackburn branch. Job Overview: As the Branch Manager, you will be responsible for overseeing the day-to-day operations of the residential estate agency, ensuring the branch runs efficiently and effectively. Your role will involve managing a team of estate agents, driving sales and lettings targets, maintaining excellent customer relationships, and ensuring the delivery of high-quality services to clients. You will play a key leadership role in enhancing the branch's performance, profitability, and reputation in the local market. Key Responsibilities: Team Leadership & Management: -
Lead, motivate, and manage a team of estate agents, negotiators, and administrative staff to achieve branch objectives. -
Foster a positive, high-performance culture through regular coaching, training, and performance reviews. -
Conduct team meetings to communicate key business updates, target achievements, and provide ongoing support to staff. -
Manage staff schedules, resources, and ensure that operational processes are followed. Sales & Business Development: -
Take responsibility for driving sales and lettings targets for the branch, ensuring that both individual and team targets are met or exceeded. -
Build and maintain strong relationships with clients, property developers, landlords, and investors to grow the customer base. -
Oversee the marketing and promotion of properties, including online listings, social media campaigns, and local advertising initiatives. -
Conduct property valuations and develop strategies for gaining new listings. Operational & Financial Management: -
Monitor the branch's financial performance, managing budgets, forecasts, and profit/loss accounts to ensure profitability. -
Oversee administrative processes, ensuring that contracts, paperwork, and client communications are handled in a timely and professional manner. -
Ensure compliance with relevant laws and regulations (e.g., the Estate Agents Act, Data Protection, etc.). -
Implement and monitor effective lead generation strategies to drive business growth and sustain the branch's market position. Customer Service & Relationship Management: -
Provide a high level of customer service to both clients and potential clients, resolving any complaints or issues in a timely and professional manner. -
Represent the branch at industry networking events, property exhibitions, and client meetings. -
Ensure that all properties are presented to the highest standards, and that customer satisfaction is prioritised at every step of the process. Key Skills & Qualifications: -
Experience: Minimum of 3 years in a senior role within residential estate agency, with proven experience managing a team and driving sales results. -
Knowledge: In-depth understanding of the local property market and residential sales and lettings processes. -
Leadership: Strong leadership and people management skills with a proven ability to lead by example and inspire a team. -
Sales Acumen: Proven ability to drive sales and lettings targets and demonstrate an entrepreneurial approach to business development. -
Communication: Excellent verbal and written communication skills with the ability to build rapport and maintain relationships with clients, customers, and colleagues. -
IT Proficiency: Familiarity with property management software (eg CRM systems), Microsoft Office, and digital marketing tools. -
Qualifications: Ideally, a professional qualification (e.g., NFOPP or ARLA) is preferred, but not essential. A valid driver s license and access to a car may be required. Personal Attributes: - Results-driven with a passion for the real estate industry.
- Highly organised with excellent attention to detail.
- Ability to thrive in a fast-paced, target-driven environment.
- Strong problem-solving skills with a customer-centric approach.
- Adaptability and a proactive approach to change and business growth.
What We Offer: - Competitive salary and commission-based incentives.
- Ongoing professional development and training.
- A supportive and collaborative working environment.
 |
