Telesales Executive

Job Title: Telesales Executive

Location: Halifax

Salary: 26,000 + Commission

Job Summary

The Telesales Executive is responsible for generating sales leads, building relationships with potential customers, and closing sales over the phone. This role focuses on achieving individual and team sales targets while delivering excellent customer service and maintaining detailed records of interactions. The ideal candidate is persuasive, target-driven, and thrives in a fast-paced environment.

Key Responsibilities

1. Sales & Lead Generation

• Make outbound calls to prospective and existing customers to promote products and services.
• Identify customer needs and recommend suitable solutions or offers.
• Convert qualified leads into sales through consultative and persuasive communication.
• Achieve daily, weekly, and monthly sales targets as defined by management.

2. Customer Relationship Management

• Build and maintain strong, long-term relationships with customers.
• Handle customer inquiries, objections, and complaints professionally to ensure customer satisfaction.
• Follow up on leads and previous interactions to nurture potential opportunities.

3. Data & Reporting

• Maintain accurate records of calls, leads, opportunities, and sales outcomes in CRM systems.
• Provide daily and weekly reports on call activity, conversion rates, and pipeline updates.

4. Collaboration & Continuous Improvement

• Work closely with marketing, customer service, and field sales teams to align strategies.
• Participate in sales meetings, product training sessions, and coaching to enhance skills.
• Contribute ideas to improve sales processes, scripts, and customer engagement strategies.

INDAB