| Description: |
As a Customer Sales Executive, you ll be the first point of contact for the company s customers, delivering a professional and friendly experience at every stage of the journey. Alongside handling enquiries, processing orders, and resolving issues, you ll play a key role in generating revenue by upselling, cross-selling, and securing new B2B customers. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and service. Responsibilities - Respond promptly to customer enquiries across phone, email, and online platforms.
- Process orders accurately and ensure timely dispatch.
- Resolve delivery and product issues efficiently, coordinating with internal teams.
- Identify opportunities to upsell and cross-sell products, maximising customer value.
- Secure new B2B customers and develop key market opportunities.
- Maintain accurate customer records and communications.
- Build lasting relationships with customers, ensuring satisfaction and retention.
- Handle complaints with professionalism and care, escalating where necessary.
- Keep product knowledge up to date to provide accurate advice.
- Collaborate with colleagues across sales, warehouse, and management teams.
- Contribute ideas to improve processes and customer experience.
Skills and Experience - Previous experience in customer service and/or sales.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- A proactive, self-motivated approach with strong problem-solving skills.
- Confident in upselling, cross-selling, and developing new business opportunities.
- Good IT skills, including ERP systems and Microsoft Office.
- Professional, resilient, and adaptable in handling challenging situations.
Working Hours - Monday - 8am 5pm
- Tuesday & Wednesday - 9am 5pm
- Thursday DAY OFF
- Friday 9am 4pm
- Saturday 8am 4pm
Salary and Reward - £27,000 -£30,000 depending on experience
- 25 days holiday plus bank holidays and increase in years with length of service
- Mon-Fri 9am 5.00pm or slight variations, some work from home available
- Casual dress code
- Pension
- On site parking
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