| Description: |
Axon Moore are exclusivley working for a fast-growing service based organisation who are seeking a motivated Sales Team Leader to lead a high-performing strong sales team in achieving monthly targets while also contributing through hands on selling.
This role combines leadership, coaching, and direct sales activity, with a strong focus on performance, quality, and customer experience.
You will play a key role in driving results, developing people, and fostering a positive and supportive team culture.
This role combines leadership, coaching, and direct sales activity, with a strong focus on performance, quality, and customer experience. You will play a key role in driving results, developing people, and fostering a positive and supportive team culture.
Main Responsibilities Performance Management:
- Lead, coach, and motivate a sales team to achieve individual and team sales targets
- Set clear performance expectations and monitor daily, weekly, and monthly results
- Deliver regular coaching, training sessions, and performance feedback
- Review call quality, KPIs, and overall team performance
- Track sales metrics, analyse trends, and provide regular performance updates
- Support recruitment, onboarding, and training of new team members
- Conduct daily team meetings and regular performance reviews
- Foster a collaborative, positive, and high-performing work environment
- Ensure tasks and responsibilities are completed accurately and on time
Client Engagement & Sales:
- Convert warm enquiries into consultations or bookings through a direct sales approach
- Respond to telephone and email enquiries in a timely and professional manner
- Meet or exceed KPIs and quality standards
- Conduct outbound follow-up activity where required
- Deliver excellent customer service by understanding customer needs and building trust
- Accurately document interactions using CRM and internal systems
- Maintain strong product and service knowledge
- Engage professionally with customers across multiple communication channels, including social media
About you: Experience:
- Several years' experience of managing and coaching a sales team
- Proven track record of meeting or exceeding sales targets
- Experience producing and interpreting sales reports and performance data
Skills & Knowledge:
- Data-driven mindset with strong analytical skills
- Experience using CRM systems
- Strong organisational and time-management skills
- Ability to motivate, coach, and develop others
Personal Qualities:
- Results-driven with a passion for helping people
- Excellent communication and interpersonal skills
- Positive, proactive, and professional approach
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