Account Manager

Location: Poole

Hours: Monday Friday, 08.00am-17.00pm

Salary: £35K - £38K DOE + monthly profit share bonus

Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, Training provided.

Aspire Jobs are delighted to be working with our client who are a well-established and growing family run business and who are now looking for an additional member of staff to join their hardworking team based in Poole, Dorset.

The successful Account Manager will need to be accountable for building and managing relationships with internal and external customers at a more senior level. Ideally your Account Management experience will come from within the FMCG, retail or hospitality industries.

Own Transport is essential for this role.

The successful Account Manager will: -

• Have proven B2B or B2C experience
• Be comfortable selling via phone and in virtual meetings with both existing and prospective customers
• Be proactive and keen to develop both product and industry knowledge
• Possess strong commercial acumen (ability to analyse and interpret data) with the ability to negotiate and upsell
• Ability to build strong relationships with both customers and colleagues

Job duties for the Account Manager are: -

• Be confident making an agreed volume of outbound customer calls per day
• Respond to customer email enquiries within agreed timeframe
• Make appointments for the sales team ensuring that all open opportunities are updated and maintained within the CRM database
• Manage requests for quotes and follow up as required
• Ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc)
• Record all customer interactions on the CRM system, ensuring that information is accurate and up to date
• Analyse each customers accounts to assess and identify opportunities to drive growth and profitability
• Build and maintain positive client relationships.
• Research and understand product availability and stay up to date on industry trends
• Manage customer complaints in a professional and timely manner