Key Account Manager Hybrid - Permanent

Key Account Manager FMCG Existing Contracted Accounts Commercially Focused Role

Office Angels are recruiting on behalf of a well-established FMCG business seeking a Key Account Manager to join their close-knit Commercial team. This is a fantastic opportunity to join a genuine, down-to-earth team environment, where collaboration, trust, and consistency are key to success. The business is looking for a commercially capable and professional Account Manager who enjoys managing existing relationships, takes ownership of their accounts, and contributes positively to a team-focused culture.

You will be responsible for existing contracted accounts across the UK, working with well-known household brands and contributing across the full commercial lifecycle - including contracts, trading terms, customer meetings, forecasting input, and supporting P&L performance.

This role sits within a structured commercial function and works closely with the Commercial Controller. You will be responsible for external customer relationships, account performance, and leading commercial discussions with clients. Working collaboratively across internal functions to ensure aligned and commercially sound outcomes. This role has no direct reports but plays a key part in linking customer activity with internal commercial decision-making.

The Perks

• Peterlee, free on-site parking
• Permanent contract
• Hybrid, 4 days office / 1 day WFH - flexibility offered
• 45,000 - 65,000 DOE + 5% bonus
• Full-time, approx. 40 hours per week, Monday to Friday
• Statutory company pension scheme
• 25 days holiday, plus bank holidays
• Supportive working environment focused on collaboration, development, and wellbeing

Who This Role Is For

This role will suit someone who is approachable, grounded, and commercially driven, with a strong work ethic and a collaborative mindset. You'll be comfortable working in a small, close-knit team, where everyone contributes and supports each other, and where success comes from building trust - both internally and with customers.

We're looking for someone who:

• Takes ownership of their accounts and works well independently
• Can confidently hold their own in commercial discussions with senior stakeholders
• Demonstrates professionalism, reliability, and attention to detail
• Builds strong, long-term relationships through a straightforward and honest approach
• Is motivated to deliver results and continuously improve
• Is happy to be hands-on and involved across all aspects of the business

This is not a heavily layered or hierarchical environment - it's a role for someone who is comfortable contributing as part of a team and focusing on delivering outcomes rather than titles.

Key Responsibilities

Key Account Ownership:

• Manage and develop existing retail and wholesale customer accounts
• Act as the primary commercial contact for assigned customers
• Build and maintain long-term relationships with key stakeholders
• Oversee contracted accounts across the UK
• Lead and support discussions on pricing, trading terms, and performance
• Represent the business in customer meetings and negotiations
• Work collaboratively with internal teams to ensure commercially aligned outcomes
• Contribute to account plans and growth initiatives
• Support forecasting and demand planning
• Work closely with the Commercial Controller and wider business functions
• Be involved across multiple areas of the business, gaining broad commercial exposure

Commercial Insight & Data Collaboration:

• Use performance data and sales insight to support account strategy
• Work with internal data and analytics teams (full training provided)
• Understand what information is needed to support decision-making
• Maintain accurate customer and account data across CRM and internal systems

What We're Looking For

• Experience in Key Account Management or Account Management, ideally in FMCG, retail, or wholesale
• Proven experience managing existing customer accounts
• Confident engaging with senior stakeholders
• Strong commercial awareness and attention to detail
• Ability to work independently and manage workload effectively
• Experience using CRM systems
• Exposure to sales data, forecasting, or commercial reporting
• Experience working cross-functionally with internal teams

Additional Information: No company car or car allowance, however a pool car available on-site. Mileage reimbursed for business travel. Customer visits typically required approximately once every two weeks, depending on business levels

Application Information: Due to high application volumes, feedback may not be provided to all applicants. Shortlisted candidates will be contacted within five working days. Reasonable adjustments are available throughout the recruitment process.

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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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