Digital Transformation Consultant (Account Manager)

Digital Transformation Consultant

Salary: Circa £40,000 + performance bonusLocation: Leeds/RemoteEmployment: Full-time or part-time considered

About the Company

A long-established UK software provider supporting public sector organisations across healthcare, local government and wider civic services. The organisation delivers technology that enables digital transformation, automation, and improved service delivery. The business is now expanding its Digital Transformation Consultant (DTC) function to enhance customer success.

The Role

The Digital Transformation Consultant will own a small portfolio of public sector customers, focusing on adoption, value realisation, and long-term relationship building. This role is not traditional sales, it is centred around trust, curiosity, problem-solving, and influencing organisational change. The goal is to protect existing customer relationships, inspire wider usage across departments, and support organic licence growth.

Key Responsibilities

Account Management & Customer Success

• Manage a number of public sector customers with a strong relationship-led approach.
• Drive the usage and adoption of software across multiple departments.
• Promote internal advocacy within client organisations to encourage broader uptake.
• Protect existing licences and maintain long-term customer partnerships.

Digital Transformation Consulting

• Understand organisational challenges, processes, and goals.
• Advise and inspire customers on how digital transformation can improve outcomes.
• Guide customers through best practices and strategic approaches.

Commercial & Project Oversight

• Manage the commercial elements of ongoing projects.
• Identify meaningful expansion opportunities linked to customer needs.
• Contribute to achieving annual growth targets, including one new customer acquisition.

Stakeholder Engagement

• Work confidently with a wide range of public sector stakeholders.
• Navigate political and funding landscapes within NHS and local government contexts.

Internal Collaboration

• Work closely with peers in commercial, operations, and customer success roles.
• Support continuous improvement of team processes and customer engagement approaches.

Experience

• Background with NHS, Local Government, or public sector-focused software is highly advantageous.
• Strong curiosity about both technology and customer challenges.
• Skilled at stakeholder management in complex environments.
• Informed and inquisitive - stays engaged through reading, podcasts, or professional learning.
• Motivated by delivering value and long-term outcomes.

If you are a consultative Account Manager with a passion for service excellence, please apply now!