QSR Account Manager (Internal Sales)

QSR Account Manager (Internal Sales)

Location: Coppice, Blackmill (Bridgend area) CF35 6PD
Salary: Competitive (DOE)
Contract: Full-time, Permanent

Join a Fast-Paced, Commercially Driven Business!

Coppice is seeking a proactive and commercially focused QSR Account Manager (Internal Sales) to manage and develop relationships with key Quick Service Restaurant (QSR) customers.

This is a pivotal role within the business, acting as the day-to-day commercial partner for assigned accounts. You ll play a key part in ensuring exceptional service delivery, protecting margins, and identifying opportunities to grow revenue.

Working in a fast-paced environment, you will collaborate closely with National Account Managers and cross-functional teams including planning, procurement, transport, and operations to deliver a seamless customer experience.

The Role

As a QSR Account Manager, you will take ownership of key customer accounts, managing orders, enquiries, and relationships while driving performance and continuous improvement.

This role is ideal for someone who thrives in a high-volume, fast-moving environment and enjoys balancing customer service with commercial outcomes.

Key Responsibilities

• Own and develop assigned QSR customer accounts, acting as the primary day-to-day contact
• Build strong relationships and develop a deep understanding of customer requirements
• Manage customer orders, enquiries, and complaints, ensuring efficient and timely resolution
• Drive account growth by identifying and converting sales opportunities
• Support new product listings and increase product uptake across accounts
• Maintain proactive communication and strong customer engagement
• Set, track, and deliver account performance against KPIs, budgets, and targets
• Collaborate with internal teams to support forecasting, demand planning, and service delivery
• Identify and escalate risks to minimise disruption and protect service levels
• Contribute to continuous improvement initiatives to enhance efficiency, service, and margin

You will be:

• Experienced in internal sales, account management, or a customer-facing commercial role
• Ideally from a B2B, foodservice, manufacturing, or high-volume environment
• Commercially aware, with an understanding of pricing, margin, and performance metrics
• Highly organised, with the ability to manage multiple priorities effectively
• A strong communicator with excellent relationship-building skills
• Proactive, solutions-focused, and confident handling challenges
• Comfortable working in a fast-paced, dynamic environment

Why Join Coppice

At Coppice, we operate as one team, built on integrity, accountability, and continuous improvement.

A values-led business with a strong focus on customer experience
Opportunity to play a key role in commercial growth and service delivery
Collaborative environment with cross-functional exposure
A business committed to innovation, sustainability, and operational excellence

Apply Today

If you re a commercially driven professional looking to take ownership of key accounts in a fast-paced environment, we d love to hear from you.

No agencies please.