Conference & Events Sales Executive

Conference & Events Sales Executive Location: Royal Armouries, Leeds (on-site) Salary: £27850.79 per annum Contract: Full Time, 40 hours, Permanent

Shifts: Monday - Friday, 9:00am - 5:00pm

We are seeking a passionate and driven Conference & Events Sales Executive to join our dynamic sales team at the Royal Armouries in Leeds.

In this role, you will be enquiry handling, negotiating to maximise revenue and delivering outstanding customer service from enquiry through to contracting.

The Royal Armouries & New Dock Hall is Leeds' largest dedicated conference, events, and exhibition venue. Hosting over 380 national and international events each year for up to 2,500 delegates, our world-class facilities are ideal for conferences, conventions, exhibitions, awards dinners, and corporate events.

As part of our venue sales team, you will play a key role in driving enquiries and bookings, building strong client relationships, and exceeding customer expectations, with a focus on growing our corporate business.

What can we offer you:

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave (Excluding bank holidays and national holiday days)
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• No shortage of delicious food

Key Responsibilities:

• Respond promptly and professionally to all incoming enquiries via phone, email, and other channels within agreed timeframes
• Create accurate, high-quality proposals tailored to client needs, presenting the best options from the outset
• Deliver engaging and professional show rounds, showcasing the venue's facilities to maximise booking opportunities
• Manage and convert a wide range of conference and event enquiries, driving revenue and achieving sales targets
• Follow up on enquiries to maximise conversion and secure confirmed bookings
• Build and maintain strong relationships with clients, agents, and internal teams to encourage repeat business and long-term partnerships
• Upsell products and services in line with customer requirements to enhance revenue
• Issue contracts and ensure all confirmed booking details are accurately transferred to the Event Planning team
• Collaborate closely with Event Planner team to ensure a seamless transition from sale to event delivery
• Maintain accurate records, reports, and systems in line with company standards and compliance requirements
• Support sales and marketing initiatives, contributing to campaigns and achieving set targets
• Deliver exceptional customer service at all stages to promote client satisfaction and repeat business

The Ideal Candidate:

• Minimum 2 years' experience in an enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets.
• Previous experience of a diary management system
• Strong commercial awareness, with the ability to understand the link between sales performance and profitability
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple tasks effectively
• Confident in selling products and packages to meet customer needs
• Enthusiastic, self-motivated, and confident in approach
• Ability to build relationships and interact with a wide range of people
• High level of attention to detail
• Previous experience within the hospitality sector
• Experience using Delphi/Salesforce booking system is advantageous, but not essential

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

Job Reference: com R/WJ Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!